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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed sheet had stain; bathroom fan made a rattling noise
Business response:
Dear Karl, we want to thank you for your recent stay and for taking the time to share your review. Although it was nice to see that you had an enjoyable stay, we truly regret if we overlooked a few issues in the preparation of the room before your arrival, and we hope you will accept our apologies for any inconvenience this caused. Everything we do is aimed at providing you with an excellent experience. We want to regain your trust and hope you will give us that opportunity in the future. Sincerely,Hotel Management
Good room, noisy neighbors Other guests blasted music until 1130 in the evening. Otherwise a nice place.
Nice Stay I have stayed here before but it was 5 years ago. Evan the gentleman at the desk remembered me that's impressive way to show your customer service everything has been fine.
Business response:
Dear Fred, it is great to read your travels brought you back to Extended Stay America. Thank you very much for the terrific comments about our customer service. We are delighted our hotel offers everything you need for you to enjoy a relaxing stay. It was our pleasure hosting you, and we look forward to your next visit.Sincerely,Hotel Management
All in all it was a nice place to stay. The good was the parking, the staff, cleanliness, convenience for us. The not so good was the wifi (horrible) and no instructions as to how to access wifi. As I stated, overall it was pleasant.
Joyce It was a nice day it was a nice room very clean my boyfriend enjoyed it so we had a good time
Business response:
Joyce, thank you for choosing Extended Stay America. We are delighted to learn how much you enjoyed your stay and that you loved your well-kept suite. Our staff does a wonderful job maintaining our accommodations, and it will be a pleasure sharing your kind remarks with them. We appreciate your review, and we look forward to seeing you again soon. Sincerely, Hotel Management
Staff get an A . The property was very clean. The room was clean. This is where it goes downhill. The “breakfast” is insulting. Please don’t call a mini muffin and a cup of coffee a “breakfast”. Just lower the price $2 a night and cancel the mini muffin order. No ice machines but they give you ice trays that take 24 hours to freeze! Both vending machines in the lobby had broken credit card readers. But the biggest issue of all, those beds!!! If you enjoy the feeling you get laying on your driveway while changing your oil in ... read more
Business response:
First, we want to sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing that ... read more
Friendly staff from the front desk down to housekeeping. Room was spacious, couldn't believe how comfortable the bed was. I highly recommend staying here!!
Business response:
Cheryl, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with our well-kept accommodations with comfortable beds and that you enjoyed the service our associates delivered. It will be our pleasure to share your kind compliments with our team. Thank you again for your kind words and recommendation. We look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 4.1 star rating with 881 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.