This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was disappointed that there was no items (e.g. coffee pot, cups, coffee, tea, etc.) in the room and had to go to main desk to get the items
Nice front desk staff
Business response:
Dear Kathleen, it was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments encourage all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice whenever you visit East Main Street.Sincerely,Hotel Management
I did not like a smell or dog barking next door .. walls in the bathroom color loos like p….
Business response:
Dear Agnieszka, thank you for taking the time to review your stay with us. We have immediately brought your experience to the attention of our Housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. We also apologize for the dog barking. If this happens in the future, please let our desk staff know, as we have a pet policy, so our guests are not disturbed. Please understand this is not usual for us, and we do hope yo... read more
Bed sheet had stain; bathroom fan made a rattling noise
Business response:
Dear Karl, we want to thank you for your recent stay and for taking the time to share your review. Although it was nice to see that you had an enjoyable stay, we truly regret if we overlooked a few issues in the preparation of the room before your arrival, and we hope you will accept our apologies for any inconvenience this caused. Everything we do is aimed at providing you with an excellent experience. We want to regain your trust and hope you will give us that opportunity in the future. Sincerely,Hotel Management
Good room, noisy neighbors Other guests blasted music until 1130 in the evening. Otherwise a nice place.
Nice Stay I have stayed here before but it was 5 years ago. Evan the gentleman at the desk remembered me that's impressive way to show your customer service everything has been fine.
Business response:
Dear Fred, it is great to read your travels brought you back to Extended Stay America. Thank you very much for the terrific comments about our customer service. We are delighted our hotel offers everything you need for you to enjoy a relaxing stay. It was our pleasure hosting you, and we look forward to your next visit.Sincerely,Hotel Management
All in all it was a nice place to stay. The good was the parking, the staff, cleanliness, convenience for us. The not so good was the wifi (horrible) and no instructions as to how to access wifi. As I stated, overall it was pleasant.
Joyce It was a nice day it was a nice room very clean my boyfriend enjoyed it so we had a good time
Business response:
Joyce, thank you for choosing Extended Stay America. We are delighted to learn how much you enjoyed your stay and that you loved your well-kept suite. Our staff does a wonderful job maintaining our accommodations, and it will be a pleasure sharing your kind remarks with them. We appreciate your review, and we look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,215 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.