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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator smelled like urine. People smoking in rooms which spilled into hallway.
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing a clean and well-maintained hotel for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you for your feedback, and we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
For an extended stay hotelbeakfast was minimal and not much to choose from. There was no conditioner for your hair. I have stayed at better hotels for ge price. It was fine for just sleeping and the short stay we had.
Business response:
Thank you for your review. Although you had an overall pleasant visit, we apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. Please note, shampoo and conditioner is available at the front desk. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
A no frills stay. Room not cleaned, bed not made. They should have coffee available in the lobby 24/7 or 5AM to 9PM.
Business response:
We want to thank you and your family for selecting our hotel while in the area. We understand your disappointment and frustration when you realized the bed in your suite was not made up with linens and you had to make the bed after a long travel day. Due to various local city /health dept. codes, the sofa beds are not made up in advance and must be made at time of use. We provide a clean set of linens after every guests departs to ensure cleanliness for the next guest. Thank you for your feedback, and we hope you will stay w... read more
Great location/clean Great location
Business response:
Sheila, thank you for leaving a review. It is a pleasure to know our ideal location was the highlight of your stay. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management
Annoyed in the morning but a good lights sleep The trip was fine. What was not fine was the roofers starting their work before 8am and no one telling me that this would be happening. Giving me a room for one night on the top floor knowing they would be starting work early and loudly is something I will not forget. Otherwise the room was fine
Business response:
Sam, thanks for choosing us. Although you had an overall pleasant stay, we are sorry you couldn’t experience good sleep due to the on-going construction. We plan the noisiest work when it will cause the least disturbance to our guests, and regrettably, this was unavoidable. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
The queen bed was so uncomfortable
Business response:
Thank you for your comments.We aresorry you found the queen bed uncomfortable. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us.We appreciate your feedback as we continually strive to meet the needs of every guest. We hope to see you soon as our guest. Sincerely, Hotel Management
They had a bunch of drunk patrons staying at the hotel the same night we were there. The one staff member did his best but he was overwhelmed to say the least. The AC/Heat unit could not cool the room but appeared to be working. This is a no thrills kind of hotel, no ice machine, pool, "free breakfast" was just muffins and granola bars and coffee.
Business response:
Todd, thanks for choosing our hotel for your needs. We apologize as we couldn’t provide you with the perfect stay. Your observations with regard to the HVAC unit of your room and our breakfast is shared with appropriate individuals in an effort to improve our facilities and service moving forward. We hope you will give us an opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
The carpet and curtains was so dirty ans the smell disgusting !!!
Room was very nice. Was surprised that beds were not made daily. Also the one vending machine broke down and there were no accommodations. It would have been nice for the hotel to have soda's available for purchase another way rather than "down the road".
Business response:
Sandra, thanks for being our guest atExtended Stay America. We are delighted to read you had a comfortable stay and liked your room.We value your feedback as it will help us improve our service and facilities moving forward. Due to various local city /health dept. codes, the sofa beds are not made up in advance and must be made at the time of use. We provide a clean set of linens after every guest depart to ensure cleanliness for the next guest.We hope you will make us your home whenever you are in town! Sincerely, Hotel... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 4.1 star rating with 863 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.