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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They had a bunch of drunk patrons staying at the hotel the same night we were there. The one staff member did his best but he was overwhelmed to say the least. The AC/Heat unit could not cool the room but appeared to be working. This is a no thrills kind of hotel, no ice machine, pool, "free breakfast" was just muffins and granola bars and coffee.
Business response:
Todd, thanks for choosing our hotel for your needs. We apologize as we couldn’t provide you with the perfect stay. Your observations with regard to the HVAC unit of your room and our breakfast is shared with appropriate individuals in an effort to improve our facilities and service moving forward. We hope you will give us an opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
The carpet and curtains was so dirty ans the smell disgusting !!!
Room was very nice. Was surprised that beds were not made daily. Also the one vending machine broke down and there were no accommodations. It would have been nice for the hotel to have soda's available for purchase another way rather than "down the road".
Business response:
Sandra, thanks for being our guest atExtended Stay America. We are delighted to read you had a comfortable stay and liked your room.We value your feedback as it will help us improve our service and facilities moving forward. Due to various local city /health dept. codes, the sofa beds are not made up in advance and must be made at the time of use. We provide a clean set of linens after every guest depart to ensure cleanliness for the next guest.We hope you will make us your home whenever you are in town! Sincerely, Hotel... read more
Evan checked us in and was very friendly. Told us everything we need to know.
Business response:
We are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard working staff and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management
Business response:
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
air conditioning didn't work in the room was very hard to sleep it was only giving air buy not cooling the room and bathroom were clean and comfortable
Business response:
Thank you for staying atExtended Stay America. We are happy your overall visit was acceptable but sorry for A/C unit was not working properly. Your review will be taken as a tool to ensure that all procedures within our maintenance department are being followed. We do hope you'll return so we can provide you with a more outstanding experience. Sincerely, Hotel Management
This hotel is okay, not posh and certainly not bad. Our room was spacious. The kitchenette was slightly dated, but the carpets and furniture appeared to be newer. It was very, very clean. "Breakfast" was pretty scarce, consisting of coffee, granola bars and wrapped muffins. Overall, worth the reasonable cost. We would stay there again.
Business response:
Gina, thank you for posting your observations during your stay with us. We are happy to know you enjoyed most of your stay, but we are concerned we missed some opportunities to make your visit more enjoyable. We look forward to having you visit with us again. Sincerely, Hotel Management
Good place but service is soo bad They did not clean the room any day during the stay, so there were no towels, sheets and toilet paper
Business response:
Murillo, thank you for your feedback. We apologize you were unhappy with our housekeeping services. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are always happy to provide fresh linens and whatever you need during your stay. We hope you give us a chance to do that in the near future. Sincerely, Hotel Management
Front desk staff was very helpful, always available to assure guests are taken care of properly.
Business response:
Neil, thank you for choosing Extended Stay America and taking the time to review your stay. Our staff works hard to ensure each guest has a great experience. Even though we are here to please, it is always nice to be recognized for a job well done.On behalf of everyone here, we invite you to stay with us again the next time you visitWestborough. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 4.1 star rating with 833 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.