Extended Stay America - Boston - Woburn

Business response:

Dear Guest, We sincerely appreciate your feedback and regret that your experience fell far below the standards we strive to maintain. The condition of your room and the amenities you described are unacceptable, and we have immediately addressed these maintenance and housekeeping issues with our team. We understand how these shortcomings impacted your stay and apologize for the frustration caused. Your comments are invaluable as we enhance our property and services. We would welcome the opportunity to demonstrate our commitme... read more

Business response:

Dear Guest, We apologize for the inconvenience you experienced with the kitchen amenities, as well as the issues with noise and cleanliness. We understand how these matters can detract from your stay and appreciate you bringing them to our attention. We are grateful for your comments and will share them with our team to improve future guest experiences. We hope to have the opportunity to welcome you back for a more comfortable stay.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your kind feedback. We’re glad to hear that you found the staff attentive and appreciated the cleanliness of the property. However, we regret that some room appliances did not meet your expectations, and we truly value your comments. Your input is essential for us to continuously improve. We look forward to having the opportunity to welcome you back for a more seamless experience in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to provide your comments. It’s regrettable to hear that the accommodations did not meet your expectations. Feedback such as yours is essential, as it helps identify areas where updates and improvements are needed. Your note has been received and shared with the relevant team for further review. We truly appreciate your input and are committed to enhancing the overall guest experience. We hope for another opportunity to better serve you in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, We are pleased you had an excellent experience at Extended Stay America, and we appreciate your generous rating. We always aim to provide a satisfying visit for our guests, and your review makes it so rewarding. Should your future travels bring you back to our area, we hope to welcome you back for more seamless stays.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. Our front desk team is always here to assist you. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management