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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Place smelled of smoke. Stoves are pretty old and tubs are rusty
Business response:
Dear John, Thank you for your feedback. We’re sorry that your room did not meet expectations. The condition of the hotel you mentioned is not acceptable, and we regret that this impacted your experience. We are currently reviewing our maintenance and housekeeping procedures to ensure that all rooms are refreshed and equipped with clean, functional amenities. Your comments have been shared with our team for immediate attention. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportu... read more
in overall is ok - workable
The hotel was a bit messy things were broken and pull out beds were not up to par...
Business response:
Dear Guest, We sincerely appreciate your feedback and regret that your experience fell far below the standards we strive to maintain. The condition of your room and the amenities you described are unacceptable, and we have immediately addressed these maintenance and housekeeping issues with our team. We understand how these shortcomings impacted your stay and apologize for the frustration caused. Your comments are invaluable as we enhance our property and services. We would welcome the opportunity to demonstrate our commitme... read more
Dirty location, they have a small kitchen with no pans, or utensils. The bathroom was dirty. The previous guess left a half bitten sandwich in The refrigerator which the housekeeping didn't clean. The amenities had a rotten smell.
Business response:
Dear Guest, Thank you for sharing your thoughts. We’re sorry to hear your experience didn’t meet expectations during your stay at Extended Stay America. Cleanliness and comfort are top priorities, and your feedback highlights areas that need attention. We appreciate you bringing this to light, as it helps improve future visits. We hope to have the chance to provide a much better experience should you return. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,715 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.