Extended Stay America - Boston - Woburn

Business response:

Dear Pooja, Thank you for being our guest and for sharing your feedback. Please accept our apologies for any housekeeping oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained accommodations; therefore, we regret not meeting these expectations. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in the city area. Sincerely,Hotel Management 

Business response:

Dear Roshan, Thank you for sharing your feedback! We’re sorry for the inconvenience caused on arrival. We are checking with the team to ensure we do not have such an incident repeated. Apart from this, we hope you had a satisfactory time. Please return, and we provide another pleasant experience.Sincerely,Hotel Management 

Business response:

Dear Edmund, Thank you for sharing your feedback! We’re delighted you had a good time here and enjoyed our location. We strive to offer great value to our guests, and we’re glad you found your stay comfortable and safe. Please return, and we provide another pleasant experience at Extended Stay America!Sincerely,Hotel Management 

Business response:

Dear Andrea,We sincerely apologize for the discomfort you experienced during your stay. We understand your frustration regarding the refrigerator noise and the bed. Your comfort is very important to us, and we will address these issues to improve the experience for future guests. Thank you for sharing your feedback, and we appreciate you bringing these concerns to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management