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Extended Stay America - Bradenton
- Hotels
- Bradenton, FL
About this business
Location details
4550 53rd Ave E, Bradenton, FL, 34203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The property was very clean and staff was friendly and helpful. However, in check-in night I had power issues and breaker had to be reset in my room. On final night of my stay I tried to use my room key and it didn’t work. I went to the front desk to report it, the front desk person was friendly and asked for my room number and took the key and fixed it but never asked for ID. Just updated the key card and gave it to me. That made me uncomfortable and I felt unsafe for the rest of my stay. That was unfortunate.
Business response:
Thank you for staying with us! You gave us a score of 4, but without a comment we’re not sure what we could have improved. We hope you’ll come back again so we can give you the 10 out of 10 experience we aim for.
Business response:
Thank you for staying with us! You gave us a score of 2, but without a comment we’re not sure what we could have improved. We hope you’ll come back again so we can give you the 10 out of 10 experience we aim for.
No hairdryer,poor toiletries,no bottle of water,no coffee maker in the room. And breakfast? None. Never ever come back!
Business response:
Dear Guest, Thank you for sharing your feedback. We apologize that certain in-room amenities and services did not align with your expectations during your stay. Guest comfort is very important to us, and many items such as hairdryers and additional supplies are available upon request through our front desk, who are always happy to assist. Your comments regarding the room features and complimentary grab-and-go breakfast are appreciated and will be reviewed as we continually look for ways to enhance the guest experience. We ho... read more
Staff was overwhelmed upon check in. Rooms are basic. Hotel was full of road workers who took all
Business response:
Dear Guest, We’re sorry to hear that your arrival wasn't as smooth as it should have been and that the first impression left you less than satisfied. Check-in should be organized and welcoming, and we regret if the experience felt rushed or strained. We also understand that the room did not reflect the level of comfort or presentation you were hoping for, as overall ambiance plays an important role in a stay. Your feedback has been shared with the appropriate teams as we continue working to improve service flow and enhance t... read more
The room did feel neglected. The shower head had to be replaced and the bathroom sink stopper had to be added. It was difficult to get hot water to take a shower in the morning. A soiled towel was under the sink when I arrived and part of a blue glove fell out of the bath towel. One could definitely hear the foot traffic from the floor above. The staff did a great job getting the bathroom issues taken care. The bed was comfortable and the desk useful, but I would not recommend ESA to friends.
Business response:
Dear Guest, We sincerely apologize for the condition of the room upon arrival and the issues you experienced with hot water and noise. This is not the experience we strive to offer, and your comments will be shared with our maintenance and housekeeping teams. We do appreciate your patience and are glad our staff was able to promptly resolve the bathroom concerns, as well as your positive remarks about the bed and workspace. Your feedback is invaluable in helping us improve, and we hope you will consider giving us another opp... read more
To much noise!! Uncountable beds, not enough towels no hair dryer, room to basic for the price
Would not let me stay second night
Business response:
Dear Guest, We sincerely apologize for the frustration and inconvenience you experienced regarding your inability to stay for a second night. This is certainly not the experience we want for our guests, and we understand how disappointing this situation can be. Your comments have been shared with our management team for review. Guest satisfaction is important to us, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to better serve you in the future and welcome you back again. Sincer... read more
Walked in to find the bathroom with hair in the tub as well as dried soap from an old bar soap. I go to call the front desk about it, and as I grab the hotel phone, a huge roach comes crawling out behind the phone and up onto the headboard!! I checked out the next morning. Asap. Their answer was: this is an extended stay so some guests stay very long and aren’t so clean. No pest Control?!?! Blaming previous guests? Will never return. Was only in town for a soccer tournament.
Business response:
Dear Guest, We sincerely apologize for the cleanliness and pest issues you encountered, as well as for the way your concerns were handled. This is not the standard of service we expect to provide, and we understand how upsetting this must have been. Your feedback has been escalated to our housekeeping and pest control teams. Please accept our apologies for the inconvenience and frustration you experienced. We value your feedback as it helps us improve, and we hope you will consider giving us another opportunity to restore yo... read more
Asked for a room away from elevators and was nex to it. Room was a bit worn but the bed was clean and everything was functioning. Bed and bath was clean. Floors throughout was DIRTY, very dirty.
Business response:
Dear Guest, We sincerely apologize that your room location did not meet your preference and that the overall cleanliness of the floors fell short of expectations. We are glad to hear that the bed and bath were clean and that everything in your room was functioning properly. Please be assured that your comments have been shared with our housekeeping team. We appreciate your feedback, as it helps us improve our guest experience, and we hope you will give us another opportunity. We look forward to welcoming you back. Sincerely,... read more
Frequently asked questions about Extended Stay America - Bradenton
How is Extended Stay America - Bradenton rated?
Extended Stay America - Bradenton has a 4.2 star rating with 713 reviews.
When is Extended Stay America - Bradenton open?
Extended Stay America - Bradenton is open now. It will close at 6:00 p.m.