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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had a dirty wig under bathroom sink
Business response:
Rachel, thank you for reviewing your stay. From your rating, it seems you had an overall wonderful time at Extended Stay America. Your concerns regarding the cleanliness issue in the bathroom have been shared with the housekeeping team to ensure a better experience going forward. Thank you again for including us in your travel plans. It will be our pleasure to welcome you back anytime you visit our area. Sincerely, Hotel Management
The rooms were very spacious and having a kitchenette was also good for the price.
Business response:
Thank you for being our guest at Extended Stay America. We are glad you loved our spacious suites, a fully-equipped kitchen, and had a great stay. It is our goal to deliver great value at a fair price, and we like hearing that we have accomplished just that. Thank you again for your generous comments. We look forward to your next visit! Sincerely, Hotel Management
A small roach was crawling on my refridgerator inside my room.
Business response:
Thank you for reviewing your recent stay. We apologize for the insects in your suite. Our pest control provider will service the hotel, and we will be working to ensure procedures are being followed to prevent such issues in the future. However, from your ratings, it seems that your overall stay was satisfactory. We value your feedback and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
The rooms had lots of space. But the room wasnt cleaned properly. There was a sock under the sink, toothpaste left over on the bathroom mirrors. Dead bugs everywhere
Business response:
Thank you for being our guest. Although you liked the spaciousness of your suite, we are sorry for the cleanliness issue you encountered in it. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Fair stay for one night The staff was great but the hotel needs a lot of up dates.
Business response:
Robert, thank you for choosing Extended Stay America for your overnight stay. We are glad to know you had a pleasant time with us and liked our courteous associates. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,041 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.