Extended Stay America - Charleston - Airport

Business response:

We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for your review of Extended Stay America. We were so happy to read that you felt that we were a good value and that you liked the service provided by our staff. We hope your positive experience with your accommodations will bring you back to stay with us again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

We apologize for the cleanliness issues you experienced with the carpet and bathroom. We have shared your feedback with our housekeeping team to ensure this does not happen again. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management 

Business response:

Dayna, thank you for sharing your nice rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Sarah, thank you for your review. Although you liked our friendly service, we are sorry for the issues you experienced with your room. We have shared your concerns with our team and have taken steps to address those issues so that they don’t happen again. Please know our brand standards require us to keep the in-room amenities at the front desk and these are always complimentary. We value your business and hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We are glad your overall visit was a pleasant one. We hope you will give us another chance to exceed your expectations on a future date. Sincerely, Hotel Management 

Business response:

David, thank you for staying with us and for sharing your feedback. We are sorry for the noise issues you experienced from other hotel guests. We wish we could have had the opportunity to address your concerns while you were still here, as we would have done best to ensure you are comfortable. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management