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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean hotel , but no sleeper sofa . Expedia website showed the hotel room had a sleeper sofa and I also called Expedia customer rep. and they also said there was one in the room but there was not one and I had to rent a roll away bed which cost another $30 and the hotel said no rooms had sleeper sofa.
Business response:
Thank you for choosing Extended Stay America. We apologize for not living up to your expectations. Everything we do is aimed at providing you with an excellent hotel experience and we hope to have the chance to prove it to you on a future stay. Sincerely, Hotel Management
Hotel was fine. Check in lady was rude and nasty
Business response:
Nicholas, thanks for being a guest at our hotel. Although you had an overall comfortable stay with us, we apologize for the rude behavior of one of our staff members. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service going ahead. It was a pleasure serving you, and we hope to welcome you back again soon. Sincerely, Hotel Management
Review the policy of this hotel from their website rather than Expedia: Breakfast: ONLY Coffee & Granola bars/ Muffins NO DAILY room service if staying less than a week .. you need to return your old towels to get new ones from the front office. The room is old and smells but all the amenities were functioning. If you are Ok with all of that then you will have a convenient stay.
Business response:
Thank you for being our guest. We are sorry for not living up to your expectations and regret the inconvenience it caused. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Budget Hotel where you get what you pay for. The good; cheap, close to dt Charleston. Safe. Challenges with staff, and room has a off odor. Have stayed here before and it seems to have taken a step back. Not terrible, not great. Breakfast? no.
Business response:
Bill, thank you for being our guest. We are pleased to know your overall experience was pleasant. We are sorry for the cleanliness issue you experienced here. Please know your feedback has been shared with the entire team to ensure a review of our processes. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Business response:
Chris, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we exceeded your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Clean. Convenient. Included a kitchen which was great.
Business response:
We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to read you had a comfortable stay and liked the fully equipped kitchen in your room. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Not recommended Really can't recommend this place. The room had a weird smell and the front deskstaff were unengaged and indifferent. The breakfast items on offer are laughable. Additionally, the hotel seems to attracts some shady people hanging out in front of the entrance and the parking lot. We were glad to leave.
Business response:
Gustav, thank you for being our guest. Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with our housekeeping and front desk teams, and have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again w... read more
Business response:
Melissa, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Staff could have been friendlier- breakfast was granola bars and coffee. Room was clean. Location great.
Business response:
Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 4.2 star rating with 1,488 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.