Extended Stay America - Charleston - Northwoods Blvd.

Business response:

Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

It was a pleasure to have you as our guest. We are glad to read you had a comfortable stay and liked the comfort of our bed. As per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay. Sincerely, Hotel Management 

Business response:

Thank you for the feedback. We truly apologize for the many difficulties you faced during your stay with us. The housekeeping and maintenance teams have been made aware of the in-room problems you described and we will ensure these are taken care of. We hope you will reconsider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Nicolette, thank you for the fantastic review of Extended Stay America. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay a great one! We appreciate your business and hope to see you again on your next visit to our area. Sincerely, Hotel Management