Extended Stay America - Charleston - Northwoods Blvd.

Business response:

Cynthia, thank you for sharing your review online. We are glad to know you had a pleasant stay with us. However, we apologize for the inconvenience you had. Your feedback the problem in your room is shared with our maintenance team to review and action. Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel M... read more

Business response:

Quin, thank you for the wonderful review of Extended Stay America. We're thrilled to know you enjoyed the service you received from our staff and that you loved your well-appointed room. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management 

Business response:

Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Richard, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

James, thank you for taking the time to share your feedback online. Although you liked certain offerings and had an overall pleasant stay, we apologize for the issues you had in your room. Your feedback has been shared with the maintenance team for review and action. We hope to have an opportunity to make it up to you in the near future. Sincerely, Hotel Management 

Business response:

Mari, thanks for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

Randy, thank you for being our guest. We are delighted to know our convenient location was the highlight of your great stay. Kindly note, in-room amenities such as hair-dryers are available at front desk to ensure their cleanliness. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management