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Extended Stay America - Charlotte - Pineville - Park Rd.
- Hotels
- Charlotte, NC
About this business
Location details
10930 Park Rd., Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The smell of weed was very strong.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Great
Business response:
Dear Guest, It is a pleasure to have you as our guest at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit us the next time you are in the area. Sincerely, Hotel Management
The room was nice. Just the door was stiff and we had to push it open and closed.
The room was very nice and clean, staff was friendly and professional, Breakfast was excellent and the ladies that work there take much pride in giving you good meal to start your day, only thing that. Was a bit of a safety issue was the one elevator did not work and the other one would not work at times so guests would have to use the stairs, over Thanksgiving you had quite a bit of elderly men and wowan with walking disabilities coming down and the stairs some from the 4 and 3 floor struggling, but overall a good stay and ... read more
Business response:
Dear Guest, Thank you for your thoughtful review and for highlighting both the positive aspects of your stay and the areas where we can improve. We are delighted to hear that you enjoyed a clean and comfortable room with a professional and friendly staff. It is great to know that our breakfast choices met your expectations. However, we sincerely apologize for the inconvenience caused by the elevator issues, especially for guests with mobility challenges during the busy Thanksgiving period. Your feedback is important, and we ... read more
Parking was good kitchen utensils and cups good pots old and dirty
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to hear that you found the parking convenient and the kitchen utensils useful during your stay. At the same time, we apologize for the condition of the pots and regret that they did not meet expectations. Your comments have been shared with our team so we can refresh and improve these items for future guests. We appreciate your input and look forward to providing you with a better experience next time. Sincerely, Hotel Management
The only gripe I was that the shower had hair in it, so it wasnt cleaned and or inspected before I checked in. Also, their hours at the front desk are 7am to 11pm so I had to call and wait for someone to assist me after midnight, which I wasnt made aware of.
Clean and comfortable hotel stay!
Business response:
Dear Guest, Thank you for sharing your feedback! We’re delighted to hear that you enjoyed a pleasant and relaxing stay at Extended Stay America. It’s wonderful to know that our efforts to provide a welcoming and well-kept environment made a positive impression. We truly appreciate your kind words and look forward to having you stay with us again for another enjoyable experience! Sincerely, Hotel Management
Great
Staff was great!
Business response:
Dear Guest, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit the city. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Pineville - Park Rd.
How is Extended Stay America - Charlotte - Pineville - Park Rd. rated?
Extended Stay America - Charlotte - Pineville - Park Rd. has a 3.8 star rating with 1,802 reviews.
When is Extended Stay America - Charlotte - Pineville - Park Rd. open?
Extended Stay America - Charlotte - Pineville - Park Rd. is open now. It will close tomorrow at 12:00 a.m.