Extended Stay America - Charlotte - Pineville - Park Rd.

Business response:

Dear Guest, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit the city. Sincerely, Hotel Management 

Business response:

Dear Samuel, We hope you enjoyed many aspects of our hotel, and we appreciate you taking the time to share your rating. We are disappointed that we may not have met all of your expectations, and we appreciate your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Dear Robert, Thank you for your kind words! We’re thrilled to hear that you enjoyed a clean, quiet stay and that our friendly staff made a positive impression. It’s also wonderful to know our location, near a variety of restaurants, added to your convenience. We appreciate your support and look forward to welcoming you back soon to Extended Stay America. Sincerely, Hotel Management