Extended Stay America - Charlotte - Pineville - Park Rd.

Business response:

Dear Guest, Thank you for sharing your feedback. We are glad to hear that you found the parking convenient and the kitchen utensils useful during your stay. At the same time, we apologize for the condition of the pots and regret that they did not meet expectations. Your comments have been shared with our team so we can refresh and improve these items for future guests. We appreciate your input and look forward to providing you with a better experience next time. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback! We’re delighted to hear that you enjoyed a pleasant and relaxing stay at Extended Stay America. It’s wonderful to know that our efforts to provide a welcoming and well-kept environment made a positive impression. We truly appreciate your kind words and look forward to having you stay with us again for another enjoyable experience! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit the city. Sincerely, Hotel Management 

Business response:

Dear Samuel, We hope you enjoyed many aspects of our hotel, and we appreciate you taking the time to share your rating. We are disappointed that we may not have met all of your expectations, and we appreciate your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us. Sincerely, Hotel Management