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Extended Stay America - Charlotte - Pineville - Park Rd.
- Hotels
- Charlotte, NC
About this business
Location details
10930 Park Rd., Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was amazing!! There are not enough dishes for all the rooms. I chose this hotel to stay with my children because of the kitchen but did not have anything, even a cup, in the room for two days. The staff did what they could to provide items, but it was challenging to provide for my two children as hoped.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We truly appreciate your kind recognition of our team and their efforts to assist you during your stay. However, we sincerely apologize for the inconvenience you experienced with the in-room kitchen supplies, especially while traveling with your children. We understand how important these amenities are for comfort and daily routines. Your comments have been shared with our team as we work to improve availability and service efficiency. We value your input and ... read more
Room was decent. Most of the staff seemed nice. Good location.
Business response:
Dear Guest, We are delighted to know our team left such a positive impression during your stay. It is always encouraging to hear when guests feel well cared for. We are also pleased that your overall visit was comfortable and suited your travel needs. Thank you for taking the time to share your feedback and for choosing Extended Stay America. We look forward to welcoming you again for another pleasant and seamless experience. Sincerely, Hotel Management
No hair dryer, no breakfast.
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by the absence of a hair dryer and breakfast during your stay. Guest comfort is very important to us, and we regret that these amenities did not meet your expectations. Please be assured that we are reviewing our facilities and services to ensure such oversights are addressed promptly. Your feedback helps us improve and provide a better experience for all our guests. We hope you will give us another opportunity to serve you better and welcome back. Sincerely, Ho... read more
The clerk during our stay, Monika, was top notch! She handled all our questions thoroughly and cheerfully.
The smell of weed was very strong.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
There are roaches and the kitchen faucet leaked the whole two weeks I was there. Breakfast is not always available, it all depends on what time the staff shows up, and sometimes they don’t put coffee or anything out at all.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. These concerns are not reflective of the standards we strive to uphold, and we regret the inconvenience they caused. Your comments will be shared with our housekeeping and maintenance teams to ensure corrective action is taken promptly. Reliable facilities and consistent amenities are essential to guest comfort, and we are committed to improving in these areas. We hope to have the opportunity to provide yo... read more
Frequently asked questions about Extended Stay America - Charlotte - Pineville - Park Rd.
How is Extended Stay America - Charlotte - Pineville - Park Rd. rated?
Extended Stay America - Charlotte - Pineville - Park Rd. has a 3.8 star rating with 1,844 reviews.
When is Extended Stay America - Charlotte - Pineville - Park Rd. open?
Extended Stay America - Charlotte - Pineville - Park Rd. is open now. It will close tomorrow at 12:00 a.m.