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Extended Stay America - Charlotte - Pineville - Park Rd.
- Hotels
- Charlotte, NC
About this business
Location details
10930 Park Rd., Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My stay was ok but the room wasn’t clean, the fridge wasn’t clean , and using old ice trays is crazy. Tv was too small for the room size. The air conditioner was undersized for the room. The staff wasn’t friendly, and when I checked out there was no receipt for me. Hope you decide to improve these things for future customers
Business response:
Dear Guest, Thank you for sharing your experience. It’s truly regrettable that your visit did not reflect the quality and comfort we aim to provide. The issues you’ve highlighted fall short of our standards, and your feedback has been shared with our team for careful review and corrective action. Please accept our sincere apologies for the inconvenience. We value your input, as it helps guide improvements, and we hope to welcome you back for a significantly better experience. Sincerely, Hotel Management
Old and dated but you get what you pay for. Staff was very nice.
My girl friend and I were visiting the area for a concert, and really enjoyed the location of this location, as well as the home feeling we received when we were welcomed to the hotel by the staff member. The room was a tad bit out dated, paint scrapings off the wall, and the toilet button kept getting stuck. Other than that, it was a fantastic stay!!
Business response:
Dear Guest,Thank you for sharing your experience. We are delighted to know you felt warmly welcomed and appreciated the comfort of your accommodations during your visit. It’s always encouraging to hear when guests enjoy their time with us. We also appreciate your feedback regarding the room condition and will be sure to review these details to ensure a more polished environment moving forward. We look forward to the opportunity to welcome you back for an even more enjoyable stay.Sincerely,Hotel Management
Sidiki was great, funny, and very professional!
Business response:
Dear Guest,Thank you for your kind words! We are delighted to hear that Sidiki made such a positive impression during your stay. His professionalism and warm personality truly reflect the service we strive for at Extended Stay America. We look forward to welcoming you back for another great experienceSincerely,Hotel Management
La habitación no estaba muy limpia sobretodo el baño y no te dicen en ningún lugar al momento de hacer la reservación que el depósito es en efectivo
Business response:
Dear Ratzell,Thank you for your feedback. We regret to hear about the cleanliness concerns in your room, particularly the bathroom, and apologize for the inconvenience this caused. Clean, well-maintained accommodations are a priority, and your comments have been shared with the appropriate team for immediate attention. We also understand your frustration regarding the deposit policy and will review how this information is communicated to ensure greater clarity.Sincerely,Hotel Management
Not clean
Business response:
Dear Guest, Thank you for sharing your feedback. We regret that the condition of your accommodations did not reflect the high standards we aim to uphold. Providing a well-maintained and welcoming environment is a priority, and we apologize for any disappointment you experienced during your stay. Your comments have been shared with our team to ensure greater attention to detail. We appreciate your input and hope for the opportunity to offer you a better experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Pineville - Park Rd.
How is Extended Stay America - Charlotte - Pineville - Park Rd. rated?
Extended Stay America - Charlotte - Pineville - Park Rd. has a 3.8 star rating with 1,844 reviews.
When is Extended Stay America - Charlotte - Pineville - Park Rd. open?
Extended Stay America - Charlotte - Pineville - Park Rd. is open now. It will close tomorrow at 12:00 a.m.