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Extended Stay America - Charlotte - Pineville - Park Rd.
- Hotels
- Charlotte, NC
About this business
Location details
10930 Park Rd., Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
La habitación no estaba muy limpia sobretodo el baño y no te dicen en ningún lugar al momento de hacer la reservación que el depósito es en efectivo
Business response:
Dear Ratzell,Thank you for your feedback. We regret to hear about the cleanliness concerns in your room, particularly the bathroom, and apologize for the inconvenience this caused. Clean, well-maintained accommodations are a priority, and your comments have been shared with the appropriate team for immediate attention. We also understand your frustration regarding the deposit policy and will review how this information is communicated to ensure greater clarity.Sincerely,Hotel Management
Breakfast very deceiving, nothing was available Really deceiving
Business response:
Dear Normand, We regret that the breakfast options did not meet your expectations. Ensuring a satisfying experience for our guests is essential, and we apologize for any disappointment. We strive to provide convenient offerings, and your feedback will be shared with our team to explore areas for improvement. Thank you for bringing this to our attention. We hope to offer you a more enjoyable stay in the future.Sincerely,Hotel Management
Computer system was down when I first tried to check in. It happens. Desk clerk seemed dismissive. Later in the evening the clerk couldn’t have been nicer.
No breakfast You can advertise breakfast included and just offer coffee and nutrigrain bars...
Business response:
Dear Craig,Please accept our apologies for not meeting your expectations. We are sorry the breakfast options were not to your liking. We will make a note of your feedback as we always want to know how to improve our guest experience. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Pineville - Park Rd.
How is Extended Stay America - Charlotte - Pineville - Park Rd. rated?
Extended Stay America - Charlotte - Pineville - Park Rd. has a 3.8 star rating with 1,772 reviews.
When is Extended Stay America - Charlotte - Pineville - Park Rd. open?
Extended Stay America - Charlotte - Pineville - Park Rd. is open now. It will close tomorrow at 12:00 a.m.