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Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our shower didn’t work. They put us in another room where there was a huge hair ball in the shower-but it worked.
Business response:
Thank you for taking the time to review your stay with us. We are sorry about your experience with your room and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the shower have been shared with the maintenance team to fix it immediately. We do hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management
Okay, but needs improvement Key cards did not always work. Folks out front of the entrance smoking, drink, instead of ten feet way or more. Mattress was too soft with real support.
Business response:
Keith, thank you for being our guest. We are sorry for the issues you had with the mattress and the key cards. We will share your comments with the appropriate teams to ensure a better experience going forward. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again moving forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
🤔 😐
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management
property was nice and clean just got loud because we were on first floor and lobby was extremely close. The only other negative was the staff didnt come to room to clean on day two or give fresh towels until i returned the old ones of our visit but other than that it was very affordable and location was great.
Business response:
Thank you for being our guest at Extended Stay America. We are glad you loved our well-kept property and convenient location - all at such a great value. However, we regret the disappointment you had with our housekeeping policy. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management
Is ok disappointed on breakfast bar basically nothing there
Business response:
Thank you for being our guest at Extended Stay America. We are glad overall you had a nice time with us, but we regret not meeting your expectations with our breakfast offerings. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast choices. Thank you once more, and we hope to see you again soon. Sincerely, Hotel Management
There was no ice machine and only one wash cloth! We discovered an old sock in our room as well as a lip gloss and some change.
Business response:
Thank you for being our guest. We are sorry your room was not in a spotless condition as it should have been and regret the inconvenience caused. Your feedback has been shared with the housekeeping team to be more diligent with their efforts to ensure it is not repeated again in the future. Kindly note, we have a full size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We appreciate your comments and hope to welcome ... read more
I booked a queen sized bed and got a twin instead.
Business response:
Thank you for being our guest. We are sorry about the reservation issue you encountered and regret the inconvenience caused. We have shared your feedback with the appropriate team so that we can improve our future guest's experience. Please visit us again in the future so that we can try our best to accommodate you in the room of your choice. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 4.5 star rating with 997 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.