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Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was friendly courteous and helpful. My stay was fine.
Business response:
Grace, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay and found the staff friendly and professional. Thank you again for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management
Great stay It was cozy but the water pressure was not great
Business response:
Cedric, thank you for taking the time to review Extended Stay America. We are pleased to know you had an overall great stay. We also appreciate you letting us know your feedback about the water pressure as it helps to improve the experience of our future guests. It was our pleasure to accommodate you, and we hope to welcome you again soon. Sincerely, Hotel Management
EVERYTHING AND THE SERVICES WAS ON POINT AND TIMELY💯❤😍
Business response:
Thank you for taking the time to review your stay at Extended Stay America. We are delighted to know our service and accommodations exceeded your expectations. We appreciate you choosing us over other hotels in the area, and we look forward to welcoming you back for another visit. Sincerely, Hotel Management
Not my usual room This was not one of my better visits. When I arrived, my toilet was caked with some powder substance and it wouldn't flush. That was fixed quickly. Then halfway through my stay, I realized my refrigerator was broken. This was not normal for this hotel. However, they did have plenty of coffee and were well supplied with my favorite granola bars.
Business response:
Katrina, we are glad you liked our complimentary breakfast and had an overall pleasant stay. However, we are sorry to learn that the refrigerator was not working correctly. Our maintenance team is working towards fixing this issue immediately. Thank you for your feedback. We hope to have another opportunity to welcome you again the next time you are in our area. Sincerely, Hotel Management
Our shower didn’t work. They put us in another room where there was a huge hair ball in the shower-but it worked.
Business response:
Thank you for taking the time to review your stay with us. We are sorry about your experience with your room and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the shower have been shared with the maintenance team to fix it immediately. We do hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management
Okay, but needs improvement Key cards did not always work. Folks out front of the entrance smoking, drink, instead of ten feet way or more. Mattress was too soft with real support.
Business response:
Keith, thank you for being our guest. We are sorry for the issues you had with the mattress and the key cards. We will share your comments with the appropriate teams to ensure a better experience going forward. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again moving forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
🤔 😐
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 3.5 star rating with 1,923 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.