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Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Okay, but needs improvement Key cards did not always work. Folks out front of the entrance smoking, drink, instead of ten feet way or more. Mattress was too soft with real support.
Business response:
Keith, thank you for being our guest. We are sorry for the issues you had with the mattress and the key cards. We will share your comments with the appropriate teams to ensure a better experience going forward. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again moving forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
🤔 😐
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management
property was nice and clean just got loud because we were on first floor and lobby was extremely close. The only other negative was the staff didnt come to room to clean on day two or give fresh towels until i returned the old ones of our visit but other than that it was very affordable and location was great.
Business response:
Thank you for being our guest at Extended Stay America. We are glad you loved our well-kept property and convenient location - all at such a great value. However, we regret the disappointment you had with our housekeeping policy. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management
Is ok disappointed on breakfast bar basically nothing there
Business response:
Thank you for being our guest at Extended Stay America. We are glad overall you had a nice time with us, but we regret not meeting your expectations with our breakfast offerings. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast choices. Thank you once more, and we hope to see you again soon. Sincerely, Hotel Management
There was no ice machine and only one wash cloth! We discovered an old sock in our room as well as a lip gloss and some change.
Business response:
Thank you for being our guest. We are sorry your room was not in a spotless condition as it should have been and regret the inconvenience caused. Your feedback has been shared with the housekeeping team to be more diligent with their efforts to ensure it is not repeated again in the future. Kindly note, we have a full size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We appreciate your comments and hope to welcome ... read more
I booked a queen sized bed and got a twin instead.
Business response:
Thank you for being our guest. We are sorry about the reservation issue you encountered and regret the inconvenience caused. We have shared your feedback with the appropriate team so that we can improve our future guest's experience. Please visit us again in the future so that we can try our best to accommodate you in the room of your choice. Sincerely, Hotel Management
Floors in hallways and room were dirty. Stayed 3 nights and same garbage was still on hallway floors. Room had glitter and change on floor along with dirt. Feet actually left muddy prints in shower. Also saw an individual sleeping in the hallway by the elevator. Had a non smoking room that had numerous cigerette burn marks on counter. Appears it was recently painted and spilled paint was on the floors. Won't be staying here again.
Business response:
Thank you for staying at our hotel. We apologize for the cleanliness issue you encountered during your visit. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We are very sorry and hope you will conside... read more
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 4.5 star rating with 1,072 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.