This profile has been claimed by the business owner or representative.
Extended Stay America - Chesapeake - Churchland Blvd.
- Hotels
- Chesapeake, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3214 Churchland Blvd., Chesapeake, VA, 23321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was hoping for a good experance and was surpised that everything was as advertised
Business response:
It was a pleasure having you as our guest at our hotel. We are delighted to read you liked our offerings and had a great stay with us. Thank you for your review is appreciated, and we hope Extended Stay America is your choice of hotel in the future as well. Sincerely, Hotel Management
We enjoyed our stay very much. The room was a little smaller than expected, but it was very clean, comfortable and a little cozy. We loved the location and surrounding area. We were exactly where we needed to be for the function we were invited to. It's our first but not last time staying here. The staff was very courteous, friendly and helpful in helping us locate different stores. I have 2 questions; (1) why weren't any dishes or pots available or do you have to request them? (2) Why aren't any air vents in the rest rooms?... read more
Business response:
Thank you for staying with us and leaving a review of your experience here. It is a pleasure to know you liked not only our courteous associates but also our ideal location which was close to the function you had to attend. On behalf of everyone at Extended Stay America, we thank you for the recognition and invite you for another stay. Sincerely, Hotel Management
Staff was great. Got to our room and horrific smell of mildew and mold in the room. Was informed that the "Free breakfast" included is only things such as granola bars and fruit.
Business response:
Autumn, thanks for the feedback. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. However, we regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a fu... read more
You have a lot of hoodlums and weed smokers hanging around your facilities... definitely will chase away any customer returning.. there was NO breakfast which my reservations clearly stated was part of my stay.. Your staff needs to look & dress more professional... AS well getting more rest....
Business response:
Thank you for being our guest. We are sorry for the inconvenience caused due to our neighboring area and regret you were unable to take advantage of our breakfast offerings. Your feedback has been shared with the appropriate team to see what went wrong so that our future guests do not encounter a similar problem. We appreciate your business and hope to have an opportunity of hosting you again in the future for a much better experience. Sincerely, Hotel Management
When we got to the room... trash can was full. Floors were dirty. In the bathroom vent you could see black mold
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
This hotel is in a convenient location near shops, restaurants, and services. Staff is very helpful and rooms are small but clean and nicely equipped. Hotel guests a bit noisy at night. Great for pets.
Business response:
Jane, thank you for sharing your experience with us. We are so pleased you had a great stay at Extended Stay America and liked our pet-friendly environment. We truly appreciate your kind comments regarding our convenient location, friendly staff, and clean suites. We look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Churchland Blvd.
How is Extended Stay America - Chesapeake - Churchland Blvd. rated?
Extended Stay America - Chesapeake - Churchland Blvd. has a 4.3 star rating with 798 reviews.
When is Extended Stay America - Chesapeake - Churchland Blvd. open?
Extended Stay America - Chesapeake - Churchland Blvd. is open now. It will close tomorrow at 12:00 a.m.