Extended Stay America - Chesapeake - Churchland Blvd.

Business response:

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Anna, our gratitude for reviewing your stay at Extended Stay America. We are glad to know you were impressed with our associates and that you had a pleasant time with us. We appreciate your feedback and look forward to your next stay. Sincerely, Hotel Management 

Business response:

Tonia, thank you for the perfect review. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Patrick, thank you for being our guest at Extended Stay America. It is good to read you loved our courteous associates and that you enjoyed your time with us. Thank you very much! Please come and see us the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Julianne, thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We regret your disappointment with our housekeeping policy and are sorry for not meeting your expectations with our grab-and-go breakfast. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We will remind our front desk to communicate this more clearly going forward. Your overall rating suggests you had an otherwise great stay, we hope you will choose Extended Stay America again in the near fu... read more

Business response:

Michelle, we are sorry for the issues you experienced with your room and the inconvenience you encountered due to the noise issues. We wish we could have had the opportunity to address your concerns while you were still here, as we would have done best to ensure you are comfortable. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management