Extended Stay America - Chesapeake - Churchland Blvd.

Business response:

Dear Helene, Thank you for selecting Extended Stay America during your trip. Reading about your experience with our team brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Your remarks about our staff delighted us. Please revisit us for another stay that feels like a home away from home.Sincerely,Hotel Management 

Business response:

Dear Irving, Thank you for including Extended Stay America in your travel plans and sharing your review. Our highest priority is ensuring you have an exceptional stay at our hotel, and we are glad you loved the quietness of our accommodation. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management 

Business response:

Dear Alex, Thank you for staying with us and for your review. It is nice to know you enjoyed your time with us. However, we apologize for your concerns in your room and any frustration this caused. Our top priority is providing exceptional hospitality to every guest; therefore, we regret that this was not your experience. Our housekeeping team is already addressing the issues and will ensure the rooms are correctly checked before delivering. We appreciate your patience and hope you will stay with us again.Sincerely,Hotel Man... read more