Extended Stay America - Chesapeake - Churchland Blvd.

Business response:

Dear Irving, Thank you for including Extended Stay America in your travel plans and sharing your review. Our highest priority is ensuring you have an exceptional stay at our hotel, and we are glad you loved the quietness of our accommodation. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management 

Business response:

Dear Sanida, Thank you for being our guest and sharing feedback about your visit. It is nice that you had a pleasant stay, but we are disappointed it was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope to welcome you again when your travels bring you this way.Sincerely,Hotel Management 

Business response:

Dear Sanida, Thank you for reviewing your experience with us. We are glad you enjoyed most of your time here with us and apologize for the issue with the phone in your suite, which kept you from having an outstanding stay. We value our guest's feedback as we continually strive to grow and improve our guest services, and we hope to provide you with a better impression the next time. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay American.Sincerely,Hotel Management 

Business response:

Dear Alex, Thank you for staying with us and for your review. It is nice to know you enjoyed your time with us. However, we apologize for your concerns in your room and any frustration this caused. Our top priority is providing exceptional hospitality to every guest; therefore, we regret that this was not your experience. Our housekeeping team is already addressing the issues and will ensure the rooms are correctly checked before delivering. We appreciate your patience and hope you will stay with us again.Sincerely,Hotel Man... read more