Extended Stay America - Chesapeake - Churchland Blvd.

Business response:

Dear Edward, Thank you for your feedback regarding your recent stay. We’re glad to hear that your experience was fine, but we strive to make every stay exceptional. If there are any specific areas where you feel we could improve or enhance your experience, please let us know. Your insights are valuable to us as we continue to work on providing the best service possible. We hope to welcome you back to Extended Stay America soon for an even better stay!Sincerely,Hotel Management 

Business response:

Dear Dawayne, Thank you for your feedback. We take all guest comments seriously and are committed to providing a better guest experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back to Extended Stay America in the future.Sincerely,Hotel Management 

Business response:

Dear Aisha, Thank you for your positive feedback. We are delighted to hear that you appreciated the quiet atmosphere and the respectful service provided by our staff. Creating a peaceful and welcoming environment for our guests is our priority. Your kind words will be shared with our team, and they serve as encouragement to continue delivering excellent service. We look forward to welcoming you back to Extended Stay America for another enjoyable stay. Sincerely,Hotel Management 

Business response:

Dear Shameka, Thank you for your feedback. We apologize for the cleanliness issues and the window problem you experienced. This is not up to our standards, and we will address these concerns immediately. Your comfort is important to us, and we appreciate your input as it helps us improve. We hope to provide you with a better experience in the future.Sincerely,Hotel Management