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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Item was broken in room and the faucet handle made a loud noise.
Business response:
Thank you for the excellent rating. We are glad you had a wonderful time at Extended Stay America. Your concerns regarding the maintenance issues in your room have been shared with the appropriate team to fix it immediately. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
As a world well traveled mortal, I was positively impressed with the quality of service, promptness, and the high standard level of accommodation provided. Will definitely go back.
Business response:
Thank you for staying with us and for your wonderful feedback. We are thrilled that you loved our accommodations as well as our warm hospitality. It is encouraging to receive comments like yours that let us know we are meeting our goal of service excellence. Thank you once more for choosing Extended Stay America. We hope to have you stay with us again! Sincerely, Hotel Management
Very clean. So many restaurants close by. And the staff was just amazing. Loved the women at the front desk. Although there was one when we checked in and a another when we checked out, both were so friendly. 5/5 Stars.
Business response:
Nicky, thank you for sharing your experience at Extended Stay America. As a valued customer, we appreciate your feedback and are delighted to know that you had a great stay. We take great pride in the not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you for your time and come visit us again soon. Sincerely, Hotel Management
Not there long enough to assess the property. There was no nothing in the room to use the kitchens as in utensils or dishware to reheat food
Business response:
Thank you for your review of your recent visit at Extended Stay America. We are glad you had an overall pleasant stay. Please know, kitchenware for your suite is kept and available at the front desk upon request. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
I liked that is was right off the interstate. That it was close to restaurants. I liked that I had an ample supply of towels. A hair dryer was available upon request. I did not like that when I walked in the room was very muggy so I needed to hang my clothes right away. Later on that evening I noticed the carpet was damp from the humidity and my clothes felt a bit damp the next morning. I had to walk in my sandals around the room. The bathroom could have been a little more cleaner around the edges on the floor as well as the... read more
Business response:
Yvonne, thank you for sharing your experience online. We are glad you liked our location and the in-room amenities. However, we regret the cleanliness issue and your feedback will be shared with our team for review and action. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 4.3 star rating with 1,351 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.