Extended Stay America - Chicago - Burr Ridge

Business response:

Dave, please accept my apologies for our hotel not meeting your expectations during your stay with us. We have taken notes of your observations regarding the fridge door and carpet and shared with the appropriate individuals in our organization. We appreciate your feedback as we are always looking to improve the experience of our future guests. We hope to see you again whenever your future travels bring you to our hotel again. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are delighted you enjoyed your stay at our hotel. We are also thrilled to read your comments about the excellent service you received from our staff, and how they exceeded your expectations. It was our pleasure to serve you, and we hope to have you back with us again in the future. Sincerely, Hotel Management 

Business response:

Carlos, thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We value your suggestion regarding the pillows and have taken a note of it. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing to stay Extended Stay America. We look forward to your next stay. Sincerely, Hotel Management