This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smoke smell Opened the door & the smell of smoke hit you. Callled the front desk no one answered, went down & waited for someone to come to the desk. The person said there were no more rooms, & gave me a bottle of febreeze. Spray it on the carpets & curtins, turn the air on high, & open the windows, that did help, but wasn't expecting to have to do all that.
Business response:
Patricia, we sincerely apologize for not meeting your expectations with regard to your room. Your feedback concerning the odor issue is discussed with the appropriate team to do a deep cleaning of your room. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
Thank you for staying with us.
Really well maintained and friendly staff at your service.
Business response:
Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our friendly staff and well-maintained accommodations. We look forward to welcoming you back soon! Sincerely, Hotel Management
Business response:
thank for staying with us.
Business response:
Thank you for staying with us.
Everything is good except the breakfast it’s not good
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
It’s like a studio apartment, I love that! Staff was great! Loved the kitchenette I’m out room!! The only negative things were the bed was NOT comfortable and the pillows were very worn out (so it seemed) we asked for a few extra pillows but they stated they didn’t have any available that night. Secondly the grab and go breakfast was a bit lacking. It was simply just coffee, muffins and granola bars. For suck a nice establishment I was expecting at least like a continental breakfast. Cereal, milk, bagels, pastries.
Business response:
Tiffany, thank you for choosing to stay with us at Extended Stay America. We're glad to know you were impressed with the service you received from our associates and that you loved having a kitchenette in your room. However, we regret not meeting some of your expectations. We have taken note of your feedback as it will help us improve our facility moving forward. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Freee breakfast is just coffee and granolia bars.
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know overall you enjoyed your time while you were here, but we're sorry our grab-and-go breakfast was not to your liking. We have made a note of your feedback as we plan any changes to our selections. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
👍 it was good! I enjoyed my stay and i most likely will stay again.
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect review. We look forward to your return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 4.3 star rating with 1,351 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.