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Extended Stay America - Chicago - Elgin - West Dundee

3.0
  • Hotels
  • West Dundee, IL

About this business

HospitalityHotels

Location details

2185 Marriott Drive, West Dundee, IL, 60118, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
3.0997 reviews
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Laila 
5 months ago

Our room didn’t have covers on our couch cushions 

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Kwang 
5 months ago

I got a phone call from the hotel and said there is no room available. I tried to talk the manager and hang up on me. Tried to call few time and they don't answer. 

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Zach 
5 months ago

I've stayed at other branches of Extended Stay America, but this location is very poorly managed. The unit I stayed in way filthy and infested with roaches. None of the bedroom doors would close due to severe damage. All cabinets and shelves were heavy worn and needed replacement. A security alarm went off by a side entry constantly and was very disruptive. The front desk attendet was overwhelmed due to having to many tasks to keep up with, but worked extremely hard to try and keep up. This resulted in long wait times for an... read more

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keyanna 
5 months ago
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Daniela 
5 months ago

Made a reservation and 

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Eric 
5 months ago

The room is soo duty, the room doesn’t have blankets, shower tub nasty, no supplies no towels and no pillows and to many problem people mocking all doors on hallways at 5:45 bad hotel sorry 

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Katie 
5 months ago

It has been 5 days and I am still waiting for a call back from Expedia and Extended Stay regarding accountability for no warning of no room available we reserved weeks in advance. 

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Somaditya 
5 months ago

Front desk person Gustavo is extremely arrogant. Rooms don't have blanket and he is straight face saying they are out of blankets. This is not acceptable. They are not charging us less for this right? amount we paid is not less amount we paid for this hotel in Chicago Suburb. They mentioned that they will deliver the utensils in the room but Gustavo again said no. Owner should take an account that whatever they committed to, employees are not trained to follow that. They way Gustavo is behaving, it shows if we post this revi... read more

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Elisabel 
5 months ago

Super Disappointed I had a great experience at this location a couple of years ago, so I decided to give it another try. However, my recent stay was far from satisfactory. Upon arrival, the place had an unpleasant odor, reminiscent of cigarettes. Inside the room, one of the towels was already wet, and the room itself smelled like a mixture of wet dog and cigarettes, indicating that it hadn’t been cleaned thoroughly. We requested new towels, but they informed me that they didn’t have any and that housekeeping had them all. We... read more

Frequently asked questions about Extended Stay America - Chicago - Elgin - West Dundee

How is Extended Stay America - Chicago - Elgin - West Dundee rated?

Extended Stay America - Chicago - Elgin - West Dundee has a 3 star rating with 997 reviews. 

When is Extended Stay America - Chicago - Elgin - West Dundee open?

Extended Stay America - Chicago - Elgin - West Dundee is open now. It will close tomorrow at 12:00 a.m.