Extended Stay America - Chicago - Elgin - West Dundee

Laila 

on Expedia

5 months ago

Our room didn’t have covers on our couch cushions 

Kwang 

on Expedia

5 months ago

I got a phone call from the hotel and said there is no room available. I tried to talk the manager and hang up on me. Tried to call few time and they don't answer. 

Zach 

on Expedia

5 months ago

I've stayed at other branches of Extended Stay America, but this location is very poorly managed. The unit I stayed in way filthy and infested with roaches. None of the bedroom doors would close due to severe damage. All cabinets and shelves were heavy worn and needed replacement. A security alarm went off by a side entry constantly and was very disruptive. The front desk attendet was overwhelmed due to having to many tasks to keep up with, but worked extremely hard to try and keep up. This resulted in long wait times for an... read more

Daniela 

on Expedia

5 months ago

Made a reservation and 

Eric 

on Expedia

5 months ago

The room is soo duty, the room doesn’t have blankets, shower tub nasty, no supplies no towels and no pillows and to many problem people mocking all doors on hallways at 5:45 bad hotel sorry 

Katie 

on Expedia

5 months ago

It has been 5 days and I am still waiting for a call back from Expedia and Extended Stay regarding accountability for no warning of no room available we reserved weeks in advance. 

Somaditya 

on Expedia

5 months ago

Front desk person Gustavo is extremely arrogant. Rooms don't have blanket and he is straight face saying they are out of blankets. This is not acceptable. They are not charging us less for this right? amount we paid is not less amount we paid for this hotel in Chicago Suburb. They mentioned that they will deliver the utensils in the room but Gustavo again said no. Owner should take an account that whatever they committed to, employees are not trained to follow that. They way Gustavo is behaving, it shows if we post this revi... read more

Elisabel 

on Expedia

5 months ago

Super Disappointed I had a great experience at this location a couple of years ago, so I decided to give it another try. However, my recent stay was far from satisfactory. Upon arrival, the place had an unpleasant odor, reminiscent of cigarettes. Inside the room, one of the towels was already wet, and the room itself smelled like a mixture of wet dog and cigarettes, indicating that it hadn’t been cleaned thoroughly. We requested new towels, but they informed me that they didn’t have any and that housekeeping had them all. We... read more