This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Elgin - West Dundee
- Hotels
- West Dundee, IL
About this business
Location details
2185 Marriott Drive, West Dundee, IL, 60118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed Our stay was less than ideal. The property is clearly neglected and used mostly as a residence more so than a hotel. It was freezing in the hallways but then our room was damp feeling. The carpet felt wet even though it was not. The air conditioner worked until we change the temperature and then it did not work the rest of our stay. There was mold in the vents, half the outlets did not work, the pillows were old and lumpy, the drain of the bathtub was rusted through and trying to get a consistent temperature for... read more
The room smells bad no extra pillows
Business response:
Dear Yvette, Thank you for reviewing your stay with us. We are sorry to learn that your visit did not meet expectations due to concerns with the condition of the room and the absence of additional bedding. We strive to ensure a comfortable and welcoming environment for all our guests, and we apologize for falling short in this instance. While we regret the disappointment with the room atmosphere, please know that additional items such as pillows are available upon request at the front desk. We appreciate you bringing this to... read more
Never ever stay here
Business response:
Dear Ricardo, Thank you for sharing your thoughts. We’re sincerely sorry to learn that your experience fell so far below expectations. Our goal is always to provide a comfortable stay that meets the standards our guests expect, and we regret that this was not your experience. Your feedback is essential, and we will share it with our team as we continue to improve our services. We appreciate your candor and hope you will consider giving us another opportunity in the future. Sincerely, Hotel Management
Business response:
Dear James, we're sorry to see such a low rating and wish we had more detail to better understand what went wrong. Your feedback is important to us, and we’re always looking to improve the guest experience. We hope for the opportunity to serve you better in the future. Sincerely, Hotel Management
We saw cockroaches on our stay
Business response:
Dear Hortencia, We sincerely apologize for the experience you described. Pest concerns are taken very seriously, and this is not the standard we expect for our property. Your feedback has been shared with our housekeeping and pest control teams for immediate attention. We regret the discomfort this caused and hope you will consider giving us another opportunity in the future to provide a much better stay. Sincerely, Hotel Management
The room had many issues, the ceiling vent was coming off. Additionally the iron sparked, when I attempted to plug in. Which in turn cause all the outlets to short out. When in told the staff, they said they would give me a different room, however later they told me they couldn’t honor.
Business response:
Dear Andrew, Thank you for sharing your experience. We sincerely regret the maintenance and safety concerns you encountered during your stay. The situation you described regarding the electrical issue and the condition of the room is concerning and does not reflect the standard of care we strive to provide. We're also sorry for the miscommunication regarding the room change, and we understand how frustrating that must have been. Your feedback has been shared with the appropriate teams for immediate review and follow-up. We a... read more
This place was AWFUL! The first 3 nights I was there the entire parking lot was FILLED with police etc and each night numerous people being arrested. The key cards wouldn't open the outside doors to get in, I had to swipe for at least 3 minutes to get my door to unlock. My toilet leaked under the laminate flooring in the bathroom and when you walked in it would bubble this gross fluid from between the strips of flooring. It stunk like frost food and weed so bad it was nauseating. The from desk staff were rude and absolutely ... read more
Business response:
Dear Kristopher, We are truly sorry to hear about your experience and sincerely apologize for the many issues you encountered during your stay. Your concerns are deeply troubling and not reflective of the standards we strive to maintain. While some limitations exist, such as the structure of our extended stay model, there’s no excuse for the condition or treatment you described. Your feedback has been shared with our team for immediate review and corrective action. We are committed to making meaningful improvements and hope ... read more
Rooms weren’t available apon checkin
Business response:
Dear Mariah, We sincerely apologize for the inconvenience you faced upon check-in and understand how frustrating it must have been not to have a room ready as expected. While certain delays may occur due to high occupancy or unforeseen circumstances, it’s never our intention to disrupt your plans. Your feedback is truly valued and will be shared with the team to help us improve. We hope you’ll consider giving us another chance in the future. Sincerely, Hotel Management
Business response:
Dear Eric, We appreciate your feedback and apologize that your time with us did not meet your expectations. We would love to learn more about your stay so that we have the chance to improve and provide an elevated experience in the future. Thank you for choosing to stay with us, and we hope to have the chance to welcome you back again someday. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elgin - West Dundee
How is Extended Stay America - Chicago - Elgin - West Dundee rated?
Extended Stay America - Chicago - Elgin - West Dundee has a 3 star rating with 997 reviews.
When is Extended Stay America - Chicago - Elgin - West Dundee open?
Extended Stay America - Chicago - Elgin - West Dundee is open now. It will close tomorrow at 12:00 a.m.