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Extended Stay America - Chicago - Elgin - West Dundee
- Hotels
- West Dundee, IL
About this business
Location details
2185 Marriott Drive, West Dundee, IL, 60118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I said unsafe because there was rat poop on the sofa bed, Not clean at all starting from the stairs it was filthy. The staff was good
Business response:
Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We sincerely apologize that your experience did not meet expectations. We understand how these issues impacted what should have been a relaxing and seamless visit, and we’re truly sorry for the inconvenience caused. Our goal is always to provide each guest with a comfortable, memorable stay, and we regret that this was not your experience. We appreciate you bringing these concerns to our attention. Feedback like yours is essent... read more
The hotel stinks Be careful when go to that hotel they stole my $100 dollars deposit according to them I smoke inside the room. They disconnected the smoke detector, to be able to steal my money, besides the toilet had no water That hotel is rubbish 0 recommended
Business response:
Dear Guest, Thank you for sharing your experience. We regret the inconvenience caused and disappointment with the deposit. Situations like this can be very frustrating, and we understand your concern. Your remarks are shared with the team. We appreciate your patience and hope you might consider giving us another opportunity to provide a smoother and more reassuring experience in the future. Sincerely, Hotel Management
Bugs I stayed in my room for about 2 hours. During that time, I saw a variety of bugs. In the closet, kitchen, bathroom, living room, and bed. I checked out and went to another motel.
Business response:
Dear Guest, We sincerely apologize for the unacceptable experience you encountered with pests in your room. This is far below the standards we strive to maintain, and your comments have been shared with our housekeeping and maintenance teams. Guest safety, cleanliness, and comfort are our top priorities, and we regret that we fell short during your stay. Your feedback is invaluable in helping us improve our services. We hope to have the opportunity to welcome you back for a thoroughly clean and comfortable experience in the ... read more
Very shabby place. Everything falling apart due to lack of maintenance. I would never stay there again!
Business response:
Dear William, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with housekeeping and maintenance teams and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Never again!! Had to kill a couple cockroaches and beetles. Toilet would randomly run then overflowed twice. Maintenance was unavailable so i had to shut water off and clean up with extra towels. Also had to leave groceries behind i had bought to cook, because oven never heated up and i could not take the food with me.
Business response:
Dear Courtney, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like your... read more
Smelled like garbage, fire smell from previous fire, loud, not clean, parking lot full of garbage, and overall unpleasant smells/ appearance
Business response:
Dear Samantha, we’re very sorry to hear about the poor experience you had during your stay. This is not the standard we aim to uphold, and we sincerely apologize for the cleanliness and odor issues you encountered. Your feedback will be shared with our management and housekeeping teams so we can address these concerns immediately and improve for future guests. Sincerely, Hotel Management
This property smelled of substances I could not identify. Room B-224 was the first room we were assigned. The heat did not work. We were told by the front desk to just flip a switch on the side. But there was no switch, only buttons on a heavy electrical cord. She switched us to room B-228 and we experienced the same problem with no heat and no help from maintenance or the front desk. I cancelled my reservation, demanded the immediate release of all held funds, and went to a different hotel chain all together. This is the la... read more
Business response:
Dear Deanna, we’re very sorry to hear about the challenges you faced during your stay. From the heating issues to the concerns you mentioned about the property, this is not the level of comfort, safety, or service we strive to provide. Your experience is deeply concerning, and we appreciate you taking the time to share it so we can address these issues with our team immediately. Thank you for your feedback. Sincerely, Hotel Management
Dirty room, found multiple bugs in the bathroom and in the rooms on the bed. Broken baseboards, head boards and night stands. Theres no tv in one of the bedrooms and have to move the livngroom tv and rewire it if you want a tv, the curtains had holes and stains and there was people hanging out in the stairways smoking as well as random people wandering thru the parking lot. Terrible experience
Business response:
Dear Des, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. We hope you will return so that we can have an opportunity to provide you wi... read more
Air conditioner did not work
Business response:
Dear Jbrian, thank you for your feedback. We’re sorry to hear the air conditioner wasn’t working during your stay, and we’ll be reviewing this with our team to ensure it’s addressed. Your comments are appreciated as we work to improve the guest experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elgin - West Dundee
How is Extended Stay America - Chicago - Elgin - West Dundee rated?
Extended Stay America - Chicago - Elgin - West Dundee has a 3 star rating with 997 reviews.
When is Extended Stay America - Chicago - Elgin - West Dundee open?
Extended Stay America - Chicago - Elgin - West Dundee is open now. It will close tomorrow at 12:00 a.m.