This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Elgin - West Dundee
- Hotels
- West Dundee, IL
About this business
Location details
2185 Marriott Drive, West Dundee, IL, 60118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Ruth - Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
But apart from that very humble people It was good the only thing in my room at 4 am the bed headboard fell down
Business response:
Dear Rosa - Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
The staff were all pleasant to deal with. The cleanliness of the room was horrible. Oven door was broken hair in the kitchen drawers. The kitchen floor was dirty and food was on walls that could of been wiped clean.The bathroom looked like it was given a quick wipe. Long black hair was on bathroom floor like the floor wasn't even mopped. I don't feel the need to go on if everything wasn't booked around us and it would of been affordable we would of left. Would not recommend.
Business response:
Dear Guest, Thank you for sharing your comments. While we are glad to know our team left a positive impression, we are deeply sorry that the condition of your accommodations fell far below expectations. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret that this was not your experience. We will address this with the appropriate department to ensure this does not happen again. We do hope you will give us another chance the next time your travels bring you t... read more
Room the dishwasher had water in it the heat didn’t work I froze the whole time the night attendant had to bring me blanks at 3am this morning so I left a early this morning
Business response:
Dear Guest, Thank you for taking a moment to share your experience. We are sorry to hear about the challenges you encountered, especially when all you were looking for was a comfortable place to unwind. While unexpected maintenance issues can occasionally arise, the discomfort you felt is something we never want for our guests. We will share your comments about the heat and dishwasher with our team so that these areas can be addressed promptly. We appreciate you bringing this to our attention. Your feedback will aid us in ma... read more
Very old and outdated. No kitchen amenities unless you get them from the desk. Very loud by the stairs where our room was situated.
Business response:
Dear Guest, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Heat adjustments were inop too hot broken shower brace no trash cans ...
Business response:
Dear Guest, Thank you for choosing our brand for your travel plans and also for taking the time to leave your feedback. We apologize for the issues you had during your stay. This type of stay is not typical of our hotel or the service we deliver. Unfortunately, maintenance issues arise from time to time, and once recognized, we work as quickly as possible to get everything operating correctly. We appreciate your feedback, and we do hope you will choose to stay with us again so we can show you the excellent stay you deserve a... read more
First off, the staff was nice and accommodating. This was the highlight of the stay. I went to my room the hallway and complete building smelled like stale,wet foreign food. After 6 tries to get my key to work, I finally entered my room. Felt like I was entering my cell room from Shawshank Redemption (just a larger scale). Bathroom fixtures were missing and very dirty. I brought nothing inside the room at the time as I had an engagement in the area was going to keep me away until late at night. When I returned to retire for ... read more
Business response:
Dear Guest, Thank you for taking the time to share your thoughts. We are disappointed that your visit did not reflect the standards we aim to uphold. It is never our intention for any guest to feel uncomfortable, and we will be addressing your observations with the appropriate team to ensure better upkeep and attention to detail throughout the property. We also value your kind words about the staff, and we are glad their helpful attitude stood out. Your comments are important in helping us improve, and we hope you might cons... read more
This was a terrible stay. It was plastic beds. The doors were worn and the property was not nice. I thought for sn extended stay it would be nicer. I was not happy with this.
Business response:
Dear Guest, Thank you for your review. We are sorry to read that your stay was not as you expected and that you had multiple issues. It is never our intention to disappoint a guest in any way, so we will certainly follow up with the appropriate individuals to address these concerns. Providing a seamless and memorable hotel experience is always our priority. We hope you will come back and give us another try to provide you with the flawless stay you deserve. Sincerely, Hotel Management
The room is freezing
Business response:
Dear Guest, Thank you for choosing our hotel for your recent visit to the city. We apologize for the issues you encountered in your suite with the heating unit. Our maintenance team is notified; thank you for bringing this to our attention. We appreciate your patience and this valuable feedback, as we always want to improve our guest experience. We hope to have another opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elgin - West Dundee
How is Extended Stay America - Chicago - Elgin - West Dundee rated?
Extended Stay America - Chicago - Elgin - West Dundee has a 3 star rating with 997 reviews.
When is Extended Stay America - Chicago - Elgin - West Dundee open?
Extended Stay America - Chicago - Elgin - West Dundee is open now. It will close tomorrow at 12:00 a.m.