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Extended Stay America - Chicago - Elgin - West Dundee
- Hotels
- West Dundee, IL
About this business
Location details
2185 Marriott Drive, West Dundee, IL, 60118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Good afternoon Troy,Thank you so much for taking the time to rate your recent experience. We are sorry to see that it fell short of expectations. We would love to learn more about how we could have made your stay excellent!We hope to welcome you back in the future. Have a great day!
I've stayed at multiple Extended Stays for the convenience and price. However, this one seemed more like an apartment complex with random people loitering around the grounds between 11pm - 3am. The parking lot was completely full each night. The 2 bedroom I rented had mildew on the window seals and broken window blinds. The room was supposed to be non-smoking, but you can clearly smell the smoke. Apparently, someone had a pet in the unit prior due to the pet signage indicated "pet inside". (I am sensitive to pet dander and c... read more
Business response:
Dear Bounyaseng, we apologize for the disappointing experience you had during your recent stay at our Extended Stay location. It is concerning to hear about the issues you encountered with noise, parking, room condition, and cleanliness. Your feedback is invaluable to us, and we have addressed these concerns with our team to ensure improvements are made. We sincerely regret any inconvenience caused and hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Management.
Business response:
Dear Tiffany, we appreciate your feedback and regret that your experience did not fully meet your expectations. Your comfort and satisfaction are important to us. Should you reconsider staying with us in the future, we would welcome the opportunity to provide you with a more enjoyable experience. Thank you for choosing to stay with us, and we hope to have the chance to welcome you back again someday. Sincerely, Hotel Management
Worst experience in a Hotel world-wide. This is one of the worst hotels I’ve ever been with my family in our life: 1) No cleaning service for any single day, nasty/same towels/sheets/pillow covers everyday, no shampoo or soap 2) Poor breakfast, no single fruit/yogurt/sandwich on any day, only powdered milk and grain bars/cookies greasy bread 3) You have to ask for WiFi instead of having network details in the keys holder. Then they want to charge fees for WiFi usage. We came 4 family members, my daughter is in College and sh... read more
Business response:
Good afternoon Hector,Thank you for taking the time to rate and review your recent experience with us. We appreciate your feedback and we are sorry to hear that things fell short of your expectations. We are always looking for opportunities to improve upon the guest experience here.We hope that you will consider a return visit in the future. Thanks again for your patronage. Have a wonderful day!
Business response:
Dear Ruby, We appreciate your feedback and regret that your experience did not fully meet your expectations. Your comfort and satisfaction are important to us. Should you reconsider staying with us in the future, we would welcome the opportunity to provide you with a more enjoyable experience. Thank you for choosing to stay with us, and we hope to have the chance to welcome you back again someday. Sincerely, Hotel Management
Business response:
Dear Anonymous, thank you so much for your review! We are thrilled that you had a wonderful experience with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back on your next visit. Sincerely, Hotel Management.
Noisy Poor to go breakfast Room had many issues from floor, bath countertop new but cabinet super bad. Used soap still on top of my bathtub. Lights didn’t work. I complained about changing room and costumer service agreed to call after 12pm yet no one call or make any notes in regard. So I had to explain the problem to the next costumer service representative in order to have another room again.
Business response:
Dear Sara, Thank you for sharing your experience. We sincerely apologize for the disturbances and the condition of your accommodation. Your comments regarding the cleanliness, room maintenance, and communication lapses are deeply concerning. We regret any inconvenience this caused and assure you that immediate steps will be taken to address these issues. Your feedback is crucial in helping us improve our services. We hope to provide you with a more satisfactory experience in the future.Sincerely,Hotel Management
Worst hotel we have experienced. 1. Toilet is clogged. 2. Sink is clogged 3. Bedsheets are torn with holes. 4. Bedsheet was ridden with lumps of hair 5. Hotel staff was partial and rude
Business response:
Dear Jeet, Thank you for sharing your experience. We sincerely apologize for the numerous issues you encountered during your stay. The conditions you described regarding the bathroom, bed linens, and staff behavior are unacceptable and not reflective of our standards. We will address these concerns with our team immediately to ensure improvements are made. Your feedback is crucial in helping us enhance our service and facilities. We hope you might consider giving us another opportunity to provide a better experience in the f... read more
Business response:
Dear Amanda, We appreciate your feedback and regret that your experience did not fully meet your expectations. Your comfort and satisfaction are important to us. Should you reconsider staying with us in the future, we would welcome the opportunity to provide you with a more enjoyable experience. Thank you for choosing to stay with us, and we hope to have the chance to welcome you back again someday. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elgin - West Dundee
How is Extended Stay America - Chicago - Elgin - West Dundee rated?
Extended Stay America - Chicago - Elgin - West Dundee has a 3 star rating with 997 reviews.
When is Extended Stay America - Chicago - Elgin - West Dundee open?
Extended Stay America - Chicago - Elgin - West Dundee is open now. It will close tomorrow at 12:00 a.m.