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Extended Stay America - Chicago - Elgin - West Dundee
- Hotels
- West Dundee, IL
About this business
Location details
2185 Marriott Drive, West Dundee, IL, 60118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never Again The check-in staff was rude and unhelpful. They could not find the reservation and we're very unhelpful to help fix it. We had to book a second time in the app to get the exact same suite. There were no towels and when we asked for some, we were given only three, paper thin towels for our family of six. We had to use our beach towels. We felt very vulnerable to have to give our kids names to be able to stay. That intrusion of privacy was not necessary and was not advised beforehand, but we were stuck. We will nev... read more
Business response:
Dear Allan, we are deeply sorry to hear about your recent experience at our hotel. Providing excellent service is our utmost priority, and we regret that you encountered challenges during your stay. Please accept our apologies for any inconvenience caused by the check-in process and the lack of towels in your suite. Your feedback regarding privacy concerns is also duly noted, and we will review our procedures to ensure they align with our guests' expectations. We appreciate your insights as they help us improve. Should you r... read more
I will never stay at this place again. I have wasted 100 dollars. I would have been better to have stayed in my car.
Business response:
Dear Masroor, We sincerely apologize for your disappointing experience during your recent stay. Your comfort and satisfaction are important to us, and we regret falling short of meeting your expectations. Please know that we take your feedback seriously and will use it to address areas needing improvement. We understand your frustration and apologize for any inconvenience caused. We appreciate your understanding and hope to have another opportunity to provide a more positive experience.Sincerely,Hotel Management
This is our second time staying at this facility and we did not like it. We felt a little unsafe. There were people driving so fast out of the parking lot. Each night the halls smelled like marijuana. The room next door always kept their door open and you could see how dirty it was inside. It seemed like the facility just put us in just whatever room was left even though this was booked two weeks prior. Our rooms floor was so dirty my kids bottom socks were black. The toilet leaked so bad, water was coming out through the ti... read more
Business response:
Dear Mariana, We sincerely apologize for your disappointing experience during your recent stay. Your feedback is invaluable as we continuously strive to improve our services and facilities. Safety and cleanliness are top priorities, and we regret falling short of your expectations. Rest assured; we are taking immediate steps to address the issues you have highlighted, including maintenance concerns, and ensure a thorough cleanliness standard is upheld throughout our property. We appreciate your acknowledgment of our friendly... read more
It was ok but probably wont stay again
Business response:
Dear Shelia, We appreciate your feedback and regret that your experience did not fully meet your expectations. Your comfort and satisfaction are important to us; we understand that guests have varying preferences. Should you reconsider staying with us in the future, we would welcome the opportunity to provide you with a more enjoyable experience. Thank you for choosing to stay with us, and we hope to have the chance to welcome you back again someday.Sincerely,Hotel Management
Business response:
Dear Anonymous, thank you for taking the time to leave this review. We are so pleased to see that you enjoyed your stay with us! We hope to welcome you again in the future. Sincerely, Hotel Management.
They couldn't find the second night of my reservation, even after i provided the confirmation. Seond night 20 Police squad cars showed up for a manhunt of a domestic abuse with some sort of blood spatter. They blocked us in so we couldn't leave until we were cleared to do so. The complex isa neighborhood in itself. Wont be back.
Business response:
Dear Tedd, we sincerely apologize for the inconvenience you experienced during your stay with us. It's disheartening to hear about the challenges you faced, particularly with your reservation and the unexpected situation that occurred in the vicinity. We strive to provide a safe and comfortable environment for all our guests, and we regret that your experience fell short of our usual standards. Your feedback is invaluable to us, and we will take necessary steps to address these issues to ensure a better experience for future... read more
Not the cleanest place, phone in room is not connected, no ice machine near room had to go to lobby and put ice in bag because they don’t have ice buckets. Have to ask for dishes, utensils and pots at the front desk and none of this was mentioned at check-in. Dundee police patrols parking lot frequently which is nice but also raised a red flag for me. There were some shady looking people around as well.
Business response:
Dear Nancy, Thank you for your feedback. We apologize for the inconveniences you experienced during your stay, including the cleanliness issues and lack of amenities in your room. We appreciate your comments about the police patrols and understand your concerns. Please know that our guests' safety and security are our topmost priority, so we work closely with the local police department and have a well-trained security team in place. Your input will also help us improve our services and communication with guests. We hope to ... read more
People smoke and I can smell it in my room in Bldg B. People also smoke pot. Can smell it outside and sometimes in my bathroom.
Business response:
Dear Ronald, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smell. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such situations. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely... read more
Very unprofessional I drove an hr to get there, after making reservations that morning an paying for the room already. I was told that they didn't have an available rooms for me an kids . After all of that... maybe be more considerable of ppl if you're overbooked an know you have ppl coming to check in call them an say dont bother . I had to drive an hr back at 10 pm. I will definitely never be booking a stay there again. Id never recommend them either.
Business response:
Dear Angela, we are truly sorry to hear about the inconvenience you experienced during your recent attempt to stay with us. Your frustration is completely understandable, and we deeply regret any inconvenience caused by our failure to provide you with a room despite your reservation. We understand the importance of communication, especially in such situations, and we apologize for not reaching out to you earlier to inform you of the situation. Your feedback is incredibly valuable, and we will take immediate steps to ensure t... read more
Frequently asked questions about Extended Stay America - Chicago - Elgin - West Dundee
How is Extended Stay America - Chicago - Elgin - West Dundee rated?
Extended Stay America - Chicago - Elgin - West Dundee has a 3 star rating with 997 reviews.
When is Extended Stay America - Chicago - Elgin - West Dundee open?
Extended Stay America - Chicago - Elgin - West Dundee is open now. It will close tomorrow at 12:00 a.m.