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Extended Stay America - Chicago - Elgin - West Dundee
- Hotels
- West Dundee, IL
About this business
Location details
2185 Marriott Drive, West Dundee, IL, 60118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall the room was just dirty. The floors were super dirty. The walls & doors were scuffed; one of the door had a huge hole/crack on it that made it unstable to swing. The oven had buttons that were burned or scratched off and were inoperable. Living room lamps were inoperable because the cords were cheeed or cut off. The room smelled like smoke and the bathroom had mold on the ceilings. We had a constant issue with flies in the room. The staff tried to make things better by moving us into a new room when I took photos of ... read more
Business response:
Dear Noel, Thank you for sharing your detailed feedback about your recent stay. We are genuinely sorry to hear about the cleanliness and maintenance issues you encountered, as well as the discomfort caused by the condition of the rooms. This does not meet our standards, and we appreciate you bringing it to our attention. We understand how disappointing it must have been, and we apologize for any inconvenience caused during your stay. Your insights regarding the breakfast options and the need for better amenities are also val... read more
The "breakfast included" consisted of granola bars and tiny muffins. No coffee
Business response:
Dear Cody, Thank you for staying with us and for sharing your feedback. We sincerely apologize that the breakfast options did not meet your expectations, especially the absence of coffee. While our complimentary breakfast is limited to quick grab-and-go items, we understand your disappointment and will take your comments into consideration as we continually evaluate our offerings. Your experience is important to us, and we appreciate your input as it helps us improve. We hope you will give us another chance to provide a more... read more
Business response:
Dear Derrick, we appreciate your feedback and regret that your experience did not fully meet your expectations. Your comfort and satisfaction are important to us. Should you reconsider staying with us in the future, we would welcome the opportunity to provide you with a more enjoyable experience. Thank you for choosing to stay with us, and we hope to have the chance to welcome you back again someday. Sincerely, Hotel Management
Just plain dirty.
Business response:
Dear James, Please accept our apologies for the experience you shared in your feedback. We take pride in providing our guests with a clean, fresh environment; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again.We do hope you will give us another chance the next time your travels bring you our way.Sincerely,Hotel Management
Business response:
Dear Terrence, we appreciate your feedback and regret that your experience did not fully meet your expectations. Your comfort and satisfaction are important to us. Should you reconsider staying with us in the future, we would welcome the opportunity to provide you with a more enjoyable experience. Thank you for choosing to stay with us, and we hope to have the chance to welcome you back again someday. Sincerely, Hotel Management
Noting was cleaned and room was smoking. I did not like the 100.00 deposit they should let pick if u want a deposit on the room.
Business response:
Dear Cadi,We apologize for not meeting your expectations. Please know that we take the cleanliness issue seriously, and we are sorry that our standards were not upheld during your visit. This will be addressed with our housekeeping to ensure our hotel meets the high standards our guests deserve. We are also sorry to read that the deposit policy came as a surprise to you. We will share your comments with our team and hope to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Man... read more
I stayed here back during the pandemic and was pretty comfortable, but the stay this time wasnt. They had to change my room because there was water all on the kitchen floor, not sure from where and the second room wasnt as nice as back in 2020.
Business response:
Dear Dekovia, we’re sorry to hear about the issues you experienced during your recent stay. It’s concerning to learn about the water on the kitchen floor and the condition of your second room. Please know we’re taking your feedback seriously and will investigate these matters thoroughly. We truly value your past support and hope to have the chance to offer you a more satisfying experience in the future. Thank you for bringing this to our attention. Sincerely, Hotel Management.
Mold in the bathroom and the toilet did not even work and cloths were still in the bathroom from the previous person was not a good place to stay. They said they was morning breakfast and all that it was is snack bars and muffins
Business response:
Dear Brian, we sincerely apologize for the issues you encountered during your stay. This is not the standard we aim to uphold, and we're currently addressing the cleanliness and maintenance concerns you mentioned. We appreciate your feedback about the breakfast offerings and will review our options to ensure they meet guest expectations. Thank you for bringing these matters to our attention; we're committed to improving and hope to have the opportunity to better serve you in the future. Sincerely, Hotel Management.
Frequently asked questions about Extended Stay America - Chicago - Elgin - West Dundee
How is Extended Stay America - Chicago - Elgin - West Dundee rated?
Extended Stay America - Chicago - Elgin - West Dundee has a 3 star rating with 997 reviews.
When is Extended Stay America - Chicago - Elgin - West Dundee open?
Extended Stay America - Chicago - Elgin - West Dundee is open now. It will close tomorrow at 12:00 a.m.