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Extended Stay America - Chicago - Elgin - West Dundee
- Hotels
- West Dundee, IL
About this business
Location details
2185 Marriott Drive, West Dundee, IL, 60118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not good for allergies Staying a weekend here was not bad nor pleaseant, first the room appeared clean but there was candy under the bed and behind the tv with dust on it, and I have terrible allergies and with the room not being dusted or vacuumed it was very miserable. Then the tv remote wasn't working called the front office was told maintence would be up, an hour later I had to call again to be told o they were on lunch il send them now.
Business response:
Hello Ruth, Thank you for your feedback on your stay. We are sorry to hear we did not meet expectations for several aspects of your visit. We will look into all of your comments and work to improve for the future. - Extended Stay America Suites Chicago Elgin West Dundee
Dirty property with rude staff. Be careful of the inflated amenities charge hold on your credit card for a room that does not have any amenities.
Business response:
Hi Kenneth,We're so sorry to see we failed to meet your expectations during your recent stay with us. We understand how aggravating incidental holds can be when staying at hotels. We hope your next experience is much better.
Business response:
Dear Jennifer,We're sorry to see we failed to exceed your expectations during your recent stay with us. We are continually improving our guest experience and hope to have a chance to serve you again.
Business response:
Dear AMBER,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience.I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future.I hope... read more
The floors were very dirty and there was boogers on the walls in the bathroom, the first until I entered smelled like curry so I asked for a different room but the 2nd room had sticky floors and mucus on the bathroom room walls
Business response:
Dear Alex, Thank you for taking the time to share your review. We apologize for the condition of our suites not being up to par and for any inconvenience caused by switching rooms after your arrival. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usua... read more
Mold on the bathrooms and broken air vent. Smelled and felt humid and nasty in the room.
Business response:
Dear Bethsaida, Thank you for your recent review of your stay at our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us again so w... read more
What is going on in that facility? ... Dirty, unfriendly, really bad experience. Never again in this hotel chain
Business response:
Dear Jorge, Thank you for sharing your thoughts on your recent stay with us. Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay with attentive and friendly service. We sincerely apologize that we did not meet these standards during your visit. Please be assured that we have discussed your feedback with our team to prevent such issues from recurring. Your candid feedback is invaluable in our continuous efforts to improve. We look forward to providing you with the flawless experience you des... read more
Basically robbed me. Bever got to enter my room i booked it online and when I showed up i was told i didnt have a room
Business response:
Dear Brandon, Thank you for your review. We are sorry for any frustrations you experienced with your reservations. We are looking into the matter to see what went wrong. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back for a flawless stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elgin - West Dundee
How is Extended Stay America - Chicago - Elgin - West Dundee rated?
Extended Stay America - Chicago - Elgin - West Dundee has a 3 star rating with 997 reviews.
When is Extended Stay America - Chicago - Elgin - West Dundee open?
Extended Stay America - Chicago - Elgin - West Dundee is open now. It will close tomorrow at 12:00 a.m.