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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The size and condition of room was perfect for us the amenities were great also.
Business response:
Thank you for choosing to stay at Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
My stay My stay was very good look forward to come back soon very relaxing
Business response:
Felicia, thank you so much for the feedback of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
The property is very clean and well run. Family friendly, and quiet. The staff is very helpful and pleasant. The rooms are very large and comfortable.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Todo es bien y aceptable por el precio. Pero el desayuno es una burla. Es solo café y muffins. Es preferible que la opción de desayuno no esté disponible.
Business response:
Thank you for being our guest. Although you had an overall pleasant stay with us and liked our affordable rates, we are sorry our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Was not as tidy as it could have been. Some areas not kept as clean as others! Had been renovated but very worn!
Business response:
Thank you for the review of your stay. Our promise to our guest includes a commitment to providing clean, fresh accommodations, so we regret the inconvenience you had while here. Your concerns have been shared with the appropriate team to provide a better experience going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Restroom need more attention, with detail, extrator is very dirty, I found hair and gum in the restroom also, but about other think is ok
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We will also share your comments regarding the cleanliness of the bathroom with our housekeeping team so that they can take the necessary steps to ensure better experiences for our guests. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Went i arrived, there was no one in the front desk. Once someone showed up , he checked me in and gave me my room. I go up to my room, and it’s actually already in use. Went back down, (with all my luggage again) to tell him there’s someone in that room. He never apologized for making that mistake. All he said is “here’s another room”. Go up to the room. There’s no shampoo. The lamps didn’t work. There was a hairball on the desk. The drawer was dirty and sticky. Furniture was severely scraped and chipped. Only good thing abo... read more
Business response:
Thank you for choosing our hotel for your stay and for taking time to provide feedback. It was certainly disappointing to read about the problems you experienced at the front desk during check-in. Your remarks will be shared with our team so we can ensure these types of mistakes are not repeated. We also apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels ... read more
I thought the property was very clean. Staff was great.
Business response:
Thank you for your wonderful summary pertaining to your stay at Extended Stay America. Our team strives to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We value your business and look forward to seeing you again soon. Sincerely, Hotel Management
Ghetto fab What can you expect for $60 per night!
Business response:
Thank you for being our guest. We are glad your overall stay was satisfactory, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 4.2 star rating with 1,232 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.