Extended Stay America - Chicago - Itasca

Business response:

Thank you for the review. We are glad that your stay was enjoyable and that we were able to meet your expectations at a great price. It was a pleasure to be of service to you, and we are glad you loved our comfortable beds and had a relaxing stay. Thank you for choosing Extended Stay America. We look forward to welcoming you back. We look forward to your next stay. Sincerely, Hotel Management 

Business response:

Thank you for removing some time from your busy schedule to share your review of Extended Stay America. We appreciate you for confirming you liked how well-maintained our property is and that our associates' at the front desk delivered you their best service! The satisfaction of our guests' is what we truly aim for, and comments about your stay truly made our day. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize for the cleanliness issue you encountered here and regret that you were not happy with the condition of your room. Your feedback regarding your room and its cleanliness is discussed with the appropriate individuals of our organization as it will help us improve our future guests’ experiences. We truly understand the frustration you must have gone through, but we hope you will offer us another opportunity to serve you much better in the near future. Sincerely, Hotel Management 

Business response:

We appreciate your loyalty towards Extended Stay America and for making us your home away from home. It was a pleasure knowing you liked our safe environment and that you made the most of our well-kept facilities, which made your experience a comfortable one. Nothing is better than our guests’ satisfaction, and we are thrilled to read; you have always enjoyed your stay with our chain of hotels! Thank you so much for your kind words, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although your rating suggests, you had an overall satisfactory stay. We are sorry that you didn’t like our housekeeping policy and regret the inconvenience it caused. Our housekeeping service is designed for a home-like experience offering guests the least intrusion, but we are happy to offer it to you at a minimal fee. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to read you enjoyed your comfortable suite and fully equipped kitchen. We hope to see you again soon. Sincerely, Hotel Management