Extended Stay America - Chicago - Itasca

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you enjoyed your clean and comfortable accommodations and had a great stay with us. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. Although you liked our location, we apologize as we missed meeting your expectations regarding your room and the service delivered by our associates. We are meeting with the appropriate teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management 

Business response:

Satya, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly. We will share your feedback with our breakfast team for future additions and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Raymond, thank you for the review of your stay. We apologize for the service issue you encountered. Your concerns will be shared with the appropriate individuals in our organization so that this does not repeat. Please note, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. Thank you again, and we hope to have the chance to serve you better in the future. Sincer... read more