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Extended Stay America - Chicago - Itasca
- Hotels
- Itasca, IL
About this business
Extended Stay America Chicago Itasca is located at 1181 N Rohlwing Rd, Itasca, IL. This business specializes in Hotels & Motels.
Location details
1181 N. Rohlwing Rd., Itasca, IL, 60143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
2 star Hotel It was not as clean as I had hoped it should be, the staff is unorganized and my friend whom traveled with us was placed in a room that had not been cleaned yet. The area seemed nice surrounding the hotel but yet I saw many people in the hotel who looked homeless, which was scary! Yes the price is right but I'd pay a little more next time for something better!
Business response:
Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was not as clean as it should have been and you did not feel comfortable with the other guests at the hotel. As this hotel’s manager, I can assure you that I have met with my housekeeping staff to ensure your experience is not repeated. I am also conducting re-training with my staff to ensure that we are adequately serving our guests. I do also regret to read that you... read more
Extended Stay America/Itasca The hallways and room smelled like stale cigarette smoke although it was listed as a non-smoking room.
Extended Stay The breakfast closed a half an hour before the website said it would and it is not in a convenient location for people who want to walk anywhere.
Business response:
Thank you for taking the time to write a review of your stay. It upsets me to hear that the breakfast closed earlier and that our location is not convenient for walking. I am sorry for your experience. In response to your feedback, I am talking to my staff to make sure they adhering to breakfast hours. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Always a go-to hotel Extended Stay America is my go-to place. The rooms are big, but not fancy, in fact kind of bare bones. They don't supply shampoo, but I bring my own anyway. And I don't mind no maid service if I'm there for a couple of nights. But every ESA I've been in, including this one, has been very clean, super nice who always willing to help you. And in this one, the room wasn't too hot or too cold. I could even open a window! There aren't a ton of restaurants nearby, at least one good one. I'd stay here again
Business response:
I appreciate you taking the time to write a review of our hotel. I am glad that you enjoyed your clean, comfortable room during your visit with us. As well, it's great to hear that our staff members always provide you with great service. I will be sure to share your kind remarks with our team. Thank you for continuing to choose Extended Stay America. We look forward to hosting you again, should your travels bring you back to our area.
Good hotel for short stay It's a good hotel but need a little cleanliness on the walk ways. Girl in the reception who worked on 10/17 require a special thanks.
Business response:
Sam - Thank you so much for sharing your experience with us. We appreciate you letting us know that the walkways were dirty. We are sorry for this issue, but are happy to read that we provided you with a good stay overall and a good reception. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Nice but hard to get service Hotel was clean, quiet and comfortable. But don't ask for more pillows or towels if you need them - they don't "think" they have any more. They also don't offer to look. She sounded like a 12 year old in the way she handled the call. They need to hire someone competent to run the front desk.
Business response:
Thank you for taking the time to write a review of your stay. We are glad that you enjoyed your clean and quiet room; however, we are sorry to hear that you did not receive quality service during your stay. We will work with our staff to ensure we are always providing our guests with superior service. Thank you again for your feedback. We hope to see you again in the future.
just OK statyed for two nights, good location, they should likely have small amounts of dish soap complimentary (already in room) for convenienence, A/C smelled pretty bad at the outset
Business response:
We appreciate you bringing your experience to our attention. Please know that we are sincerely sorry that your air conditioning had an unpleasant odor. To prevent this from happening again, we will have our maintenance engineer address the issue. We continually work to improve our hotel, so we really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Itaska It was good
Business response:
Thank you for taking the time to write a review of our hotel. We are so pleased to hear that you had a good experience with us. Thank you again for posting your review. We do hope that you will return to our hotel, or any of our other brand locations, in the future.
Frequently asked questions about Extended Stay America - Chicago - Itasca
How is Extended Stay America - Chicago - Itasca rated?
Extended Stay America - Chicago - Itasca has a 4.3 star rating with 1,264 reviews.
When is Extended Stay America - Chicago - Itasca open?
Extended Stay America - Chicago - Itasca is open now. It will close tomorrow at 12:00 a.m.