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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great check in
the breakfast was only coffee and very simple snacks (cupcakes, coffee, and snack). I was disappointed.
Business response:
Dear Naeel, we are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders, so they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely,Hotel Management
We were satisfied
Business response:
Dear Chenee, thank you for posting your feedback and sharing it with fellow travelers. It is nice to read that you thoroughly enjoyed the comforts of our suites. Your outstanding review of Extended Stay America made our day! We look forward to your return visit.Sincerely, Hotel Management
The hotel smelled like weed, the internet was weak and unreliable. There was no kitchen items and I called the front desk and they gave an attitude like I was bothering them and she said I'll see what I have. She never called back and I went back there and she said I she had nothing so we had to go to Walmart and buy our own kitchen items. The fire alarm went of at 1:00am due to someone smoking in their room and there was no staff presence when the police and fire department showed up. It was a horrible experience from begin... read more
Business response:
Dear Rex, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
The staff seemed like none of them wanted to be there, and the room was is very bad shape.
Business response:
Dear Joe, thank you for being our guest. We are glad that, overall, your stay was pleasant. However, we are sorry for the inconvenience that you encountered. Please accept our apologies for our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We appreciate your observations and concerns, and we have taken note of both. We hope you ... read more
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,102 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.