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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were satisfied
Business response:
Dear Chenee, thank you for posting your feedback and sharing it with fellow travelers. It is nice to read that you thoroughly enjoyed the comforts of our suites. Your outstanding review of Extended Stay America made our day! We look forward to your return visit.Sincerely, Hotel Management
Great location for where I wanted to go. I have nothing to complain about.
Business response:
William, thank you for being a guest at Extended Stay America. We are thrilled to know you enjoyed your stay with us and that you were especially pleased with our convenient location. It was a pleasure to host you, and we look forward to your return visit. Sincerely, Hotel Management
Good value for the price. Staff was friendly and helpful. Masking was required which was unusual. Area felt safe. Rooms were outdated but spacious, clean and lots of nice closet space. I slept well which is highly unusual for me in a hotel which means noise was low. And isn't getting a good night's sleep really what it is about? Free breakfast was sub-par. Granola bars and free coffee? Ahem.
Business response:
Shirley, we appreciate you taking the time to write a review about your stay with us at Extended Stay America. It is good to know that your liked your clean and comfortable room, our courteous associates, and the great value we offer for the price. Thank you for being our guest, and we look forward to welcoming you again whenever your travels bring you back to our area. Sincerely, Hotel Management
The staff seemed like none of them wanted to be there, and the room was is very bad shape.
Business response:
Dear Joe, thank you for being our guest. We are glad that, overall, your stay was pleasant. However, we are sorry for the inconvenience that you encountered. Please accept our apologies for our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We appreciate your observations and concerns, and we have taken note of both. We hope you ... read more
I was told their would be a complimentary breakfast and i went down at like 7am and there was literally 4 mini muffins and coffee. "Grab n go" was super disappointing, no fruit, and coffee tasted old.
Business response:
Diana, thank you for staying with us. We are sorry our complimentary grab-and-go breakfast did not meet your expectations and any inconvenience you had. We hope you will consider giving us a second chance the next time you are in this city. Sincerely, Hotel Management
Paranoid hotel with small pillows Not the must comfortable bed. Only 3 small pillows were provided. Room was good if cooking a meal was required. And one still has to wear a mask across one’s face. This place is very paranoid and out of touch with reality. Never will go back. I doubt they will change their mask policy.
Business response:
Alain, thank you for choosing Extended Stay America and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,094 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.