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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well first when I came in walked up to front desk and said hello to the person sitting at the desk and he said hold on give me a second which he was on his phone texting or whatever he was doing so I’m standing there waiting after a few minutes he finally say can I help you I said I’m checking in and that’s when he finally took care of me. The other thing when I trying to check out no one was at the desk then a man comes out a lil later and says pick up the phone and press one no one was there to greet me or anything she say... read more
Business response:
Thank you for staying with us and for sharing your review. We are sorry you encountered any service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
Nice enjoy how clean well nice size room excellent staff will come again
Business response:
Thank you for the glowing review of Extended Stay America. It is our pleasure to know you liked our well-kept, spacious suite and were impressed with our cordial staff. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
No breakfast or pool so too expensive to not have either.
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
the remodeling that was done was fine but the kitchen and shower sure still needed help.
Business response:
Thank you for being our guest. We are happy to know you had an overall pleasant stay with us. However, we are sorry for not meeting all of your expectations and regret the inconvenience caused. We value your feedback and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,094 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.