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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty rooms We were moved because the first room was disgusting with soap still in the soap dish, room very dusty and overall not clean. We were moved to another room that was dusty and missing garbage can. Jalissa from front desk was nice with excellent service. However the hotel needs more people working the front desk. I wait at least 5 minutes every time I needed something to get service. The front desk clerks are responsible for doing so many other things like washing sheets which keeps them from the front desk. I don’t... read more
Business response:
Jamie, thank you for being our guest. We apologize for the cleanliness issues you encountered in both the rooms assigned to you and regret the inconvenience caused. Your comments have been shared with our housekeeping team to make sure these rooms receive a deep clean. Also, we are sorry you did not have a positive experience at the front desk. We have taken note of your comments and have discussed them with the appropriate team. On a positive note, we are pleased you liked the service delivered by Jalissa. We hope you will ... read more
Hallways smelled like smoke. Bathroom had noticable wear and tear. Pillows flat. Didn't eat breakfast. Stay was decent for price paid.
Business response:
Thank you for sharing your evaluation. We offer our apologies for the odor issue, and your feedback will be shared with our housekeeping team to do a deep cleaning of our hallway. It was also disappointing to read the condition of the bathroom. Your feedback will be shared with the appropriate individuals in an effort to deliver better guests’ experience moving forward. We hope to have another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 4.3 star rating with 1,065 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.