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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A little getaway I received excite service. When I first arrived to check in, the room I was in had a squatter in it but when I went to the front desk, they apologized and reassigned me. But other than that it was nice and relaxing
Business response:
Thank you for sharing your experience. It is great to see you were well accommodated with great customer service, especially with the room issue. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Breakfast I picked thus hotel because it was supposed to have a contenental breakfast but it doesnt. A muffin and coffee is not a contenental breakfast for 11 &12 year olds.
Business response:
We appreciate you taking the time to share your experience. Please accept my apology that our grab-and-go breakfast did not meet your expectations. We will do a better job of communicating this to guests. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Received a smoking room. I believe I booked non smoking. Why are there still smoking rooms out there???? I don't smoke, the hotel didn't have anything else. Room smelled terrible all night.
IT was pleasing however WIFI was up and down
Business response:
Thank you for taking the time to share your experience. I am more than pleased to see you enjoyed our hotel's location, but disappointed you had issues the WiFi signal. We will work with our IT department to troubleshoot the issue. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Get what you pay for The rooms serve their purpose meaning they provided us with a place to sleep. However the rooms are dated. Our bathroom door didn't work. The handle was broken & i got stuck in there twice (thank God my husband was there). I also found some sort of beetle or something walking across the floor the day we checked in :-/
I was happy with the check in because the lady was nice but I didn't like that there weren't enough towels in the room and our room had a few dirty spots. It was very quiet which I liked. The breakfast was very disappointing there was very little to choose from and me being pregnant would have liked more options. Overall the hotel was nice
Business response:
Thank you for sharing your experience. I am pleased you check in was seamless and that overall stay was nice, but it is disappointing to read didn't have enough towels and that our grab-and-go breakfast selection was limited. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Excellent for the money Great location, very comfortable and excellent room amenities. The "breakfast included" was kind of pathetic.
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,095 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.