Extended Stay America - Chicago - Lombard - Oak Brook

Business response:

Wow - Darrin, thank you for being our guest at Extended Stay America - Chicago - Lombard - Oakbrook. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Thank you for reviewing your stay. It’s a pleasure knowing you had an enjoyavle visit and loved almost everything we offer. We hope to We hope to see you again soon. You again soon at the Extended Stay America - Chicago - Lombard – Oakbrook. Sincerely, General Manager 

Business response:

Nick, thank you for selecting Extended Stay America - Chicago - Lombard – Oakbrook. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your feedback and hope to have you as our guest again. Sincerely, General Manager 

Business response:

Shantell, thank you for reviewing Extended Stay America - Chicago - Lombard - Oakbrook. We appreciate your nice rating and are glad you enjoyed your overall time with us. Please come back and see us again! Sincerely, General Manager 

Business response:

Troy, thank you for being our guest at Extended Stay America - Chicago - Lombard - Oakbrook. It was a pleasure hosting you at our hotel. We appreciate you sharing your perfect rating and hope to see you again soon. Sincerely, General Manager 

Business response:

Bernard, thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest. We are sorry your sleep was disrupted by the noise from other guests of the hotel. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, General Manager 

Business response:

Thank you for choosing to stay at Extended Stay America - Chicago - Lombard – Oakbrook. We are delighted to know you enjoyed your time with us and that you also found us to be a great value in the area. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager 

Business response:

Thank you for your review. Although you liked our location, we are sorry that our services were not up to your expectations. Since we are an extended stay property, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. And toiletries along with the kitchenware for your room is available at the front desk due to brand standards. We hope to have the opportunity to welcome you back again. Sincerely, General Manager 

Business response:

Michael, thank you for being our guest. We appreciate your feedback about our bedding and apologize it did not meet your expectations. Our front desk is available to resolve such issues, so we are sorry we were not aware of the problem, as we would have been happy to try and resolve the issue or move you to another suite. We regret the inconvenience caused and hope you will consider a return visit. Sincerely, General Manager