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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location. Friendly staff at check in. The room wasn’t very clean
Business response:
Dear Patricia, Thank you for choosing us. We are glad our hotel's location was convenient for you, and our staff made your check-in smooth. However, we understand your disappointment and sincerely apologize for the cleanliness issues you encountered during your stay. We want you to know that providing a clean and comfortable environment is our top priority, and we are sorry for falling short of your expectations. Please be assured that we take your comments very seriously and will address them with our housekeeping team to e... read more
Beds comfort clean microwave dirty floors needed to be swept carpet stains room didn't stink fridge work excellent TV worked bathroom could use a better cleaning counters dirty in bathroom and kitchenette but front desk helpful cleaning staff rude wouldn't take trash told to throw away myself directed me to room where it goes next to elevator where she went down.
Business response:
Dear Margaret, We appreciate your feedback regarding your recent stay. We are glad that some aspects, like the functionality of the fridge and TV, met your expectations. However, we apologize for the cleanliness issues you encountered and the less-than-ideal interactions with our cleaning staff. Rest assured, your concerns will be addressed promptly to ensure a more pleasant experience for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to exceed your expectations in the... read more
Ok It was okay. Nothing special. Outdated. No remote for tv. Had to get front desk to try 5 different ones u til 1 worked. One tiny 1oz bottle of shampoo for 2 adults with long hair and no conditioner.
Business response:
Dear Cheryl, Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience you encountered due to the limited amenities and any maintenance issues during your stay. We will address the problems mentioned to ensure a more seamless experience for our guests. We hope to welcome you back again for an improved stay.Sincerely,Hotel Management
Except for instant oatmeal, there was no or little breakfast, when it stated it was included. Had to change rooms because first one was in bad shape. Personnel did whatever they could to satisfy is. But Manager never showed up.
Business response:
Dear CARLOS ORLANDO, Thank you for your review. We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is crucial, and we're addressing the breakfast and room condition issues to enhance our service. While we're glad our team worked diligently to accommodate you, we regret the absence of our manager and will ensure better availability moving forward. Your satisfaction is paramount, and we're committed to improving. We appreciate your understanding and hope to have the opportunity to pro... read more
Wonderful place
Business response:
Dear Jasmine, We are delighted that you had a wonderful experience at Extended Stay America! Our top priority is your satisfaction, and we're thrilled you enjoyed your stay with us. Thank you for your positive feedback, and we look forward to welcoming you back again soon.Sincerely,Hotel Management
There was about an inch of dust built up on the provided blow dryer and the smoke detector was literally hanging off the wall. Don’t see myself staying again
Business response:
Dear Jennifer, Thank you for the review. We sincerely apologize for the malfunctioning smoke detector and the cleanliness of the blow dryer. This falls below our standards of cleanliness and safety. We take your feedback seriously and have taken immediate action to address these issues with our housekeeping and maintenance teams. Your comfort and satisfaction are our top priorities, and we regret any inconvenience this may have caused. We hope you will allow us the opportunity to make it up to you in the future. Safe travels... read more
I didn't like that i had to drop of my dirty towels and linen 2 hours before i needed to use them to be washed each time. A very big inconvenience when you are on a limited time schedule. they should have clean linen and towels already to be switch out. rude staff and coffee was very weak and bland.taste like they only used half the pack of coffee grounds.
Business response:
Dear jacquelinf, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing guests with the highest service and quality. We apologize that your experience did not meet your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,094 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.