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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Clean hotel by the airport The staff was very nice. Rooms were clean. Near a lot of places to eat.
Business response:
Thank you for taking the time to share about your stay. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
Expedia booked a smoking room. I did not approve asmoking room. No other rooms were available
Business response:
Thanks for choosing us. Please accept our sincere apologies as we couldn’t provide you with the room of your choice. We consider your feedback very important, and thus it has been shared with the concerned team, and we will take the appropriate steps to prevent such an issue from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Great place yo stay and reasonable Bbbbbbnnnnnnnnnnnnnn
Business response:
Annette, thank you for taking time to review your stay at Extended Stay America. We’re glad to know you had an excellent stay and that you found us to be of great value. It was a pleasure having you as our guest, and we hope to see you again on your next visit to Bedford Park. Sincerely, Hotel Management
Be sure to check smoking or non smoking when making the reservation.
Business response:
We apologize that there was a mix up with your room reservation. It is never our intention to disappoint you. We're sorry we did not fully meet your needs and expectations. We hope you will consider a return visit and let us make it up to you. Sincerely, Hotel Management
Great Service I thought the service was very good. The front desk was very kind and supportive of all our needs.We had a tragic death in my family and were there for a wake and funeral. They did everything possible to make sure we were comfortable and our needs were met
Business response:
Thank you for staying at Extended Stay America. We are happy that you had a pleasant time here and that you liked the courteous service provided by our team. However, we are sorry for your loss. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Home away from home It really was a home away from home. I needed to get away. I was able to do laundry on site and attend a concert in Hyde Park like the comforts of my home. Free parking was an added bonus for the leaving and coming throughout the day.
Business response:
Alea, it was a pleasure to have you at Extended Stay America. We love to make our guests feel comfortable and at home, so we appreciate knowing that you enjoyed the facilities we offer. We're so glad our hotel was ideally located to everything you wanted to do on this trip. We hope that you will plan to stay with us again the next time you visit Chicago. Sincerely, Hotel Management
Great as a last resort We arrived at this hotel late due to a storm. There was a man hanging in the lobby talking to the woman checking us in and I sort of felt like I was interrupting. The floors in the room were sticky and the room definitely could use some upgrades including outlets for phones in more convienient places or adding usb chargers. Had I paid anymore for the room I would’ve been mad and I definitely would not stay here for an extended period of time.
Business response:
Thank you for sharing your review of Extended Stay America. It is good to read that you had a pleasant stay. But, we are sorry for the cleanliness issue you had in your room, and that we failed to provide you with an excellent check-in experience. Your feedback will help us improve ourselves going forward. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Poor customer service Upon arrival, we were told by Chas at the front desk that the queen bed we reserved was not available but he had one w/two twins. We begrudgingly took it, once inside it smelled like a pool hall/bar; you couldn't breathe it was so strong. We specifically reserved a non-smoking room & refused to stay in that room. We'd had enough & was about to leave when Chas apologize and said quote "there are no guarantees when you book through a third party." Well needless to say, we won't be booking another "Extende... read more
Business response:
Ken, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Your feedback has been shared with each department involved in an effort to take appropriate measures. We regret the inconvenience caused, and please consider staying with us again for a much-improved experience the next time your travels bring you back this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 2,996 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.