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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A weekend in Chicago The hotel staff was great once I got there from moving from the one in Dorien. I planned this trip long in advance with every intention to be close to the airport I flew into. The Hotels.com rep was pretty much like ooh well, we can move you and it ended up being 100$ more. I was not happy with that at all. The hotel was great, friendly, there was one rude housekeeper ( when I asked her a simple question ) as she was cleaning the room across from mine that was just nasty, that was disappointing other tha... read more
Business response:
Thank you for your review of Extended Stay America. We are glad to read you liked our convenient location and courteous service. That being said, we apologize for the poor service you experienced from one of our associates and assure you this has been addressed. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Business response:
Bruce, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Close to we’re I wanted to be Shower water was cold front door man looking tired
Business response:
Bernando, thanks for the review regarding your stay at Extended Stay America. We are delighted to know you had a great stay with us and were impressed with our convenient location. However, we are sorry for any inconvenience caused to you. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
Business response:
Kimberly, thank you so much for the nice rating. It’s a pleasure to know your overall visit with us was an enjoyable one. On behalf of everyone here, we invite you to stay with us again the next time you are in this area. Sincerely, Hotel Management
Staff was friendly. Good location if you have car to go around specially in winter. Coffee was good, but no breakfast, just muffins and Candy bars. no 24 hour coffee in lobby. Lot of shops around for shopping. Limited choice of restaurants around. Good cooking facilities in room, Good Internet.
Business response:
Shashank, thanks for choosing Extended Stay America and for the feedback. We are delighted to read you were benefited with our convenient location close to the points of your interest and that you received an excellent service from our staff. Your comment in regard to breakfast, specifics have been shared with our Brand Leaders to assist them when determining new offerings for future implementation. Thanks for being our guest, and we hope to welcome you back for enjoying a much better visit. Sincerely, Hotel Management
Room was not nice looking
WOULD NOT RECOMMEND STAYING HERE I’m from out of town and booked this Extended Stay thinking it would be decent based on the photos, but it was the worst hotel experience I’ve ever had. When I walked in, the floors didn’t look like they had been swept, mopped, or vacuumed in a long time. The lobby had only two chairs for guests, and since I arrived about 30 minutes before check-in time, I had to sit on the luggage cart because there was nowhere else to sit. The lobby looked unclean with barely any seating, and the front desk... read more
Business response:
Dear Jamiah, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We appreciate you bringing these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve! S... read more
Room was average but a bit dirty, most of the lamps in the room didn’t work or the bulbs went out
Business response:
Dear Teesha, Thank you for your feedback. We're glad to hear the room met your expectations, but we’re sorry about the cleanliness issues and the malfunctioning lamps. Your comments have been shared with our housekeeping and maintenance teams to ensure these issues are promptly addressed. We appreciate you bringing this to our attention and hope to provide a more pleasant experience in the future. Sincerely, Hotel Management
Bad experience - lost power, lost food in fridge Stayed here for a week on business. Close to a few restaurants. Breakfast is not much more than instant oatmeal, toast, coffee, tea. Pretty sad breakfast actually. So since I had a kitchen I purchased about $40 worth of food. I returned to my room after work one day and the over iced freezer had melted and water ran into the fridge ruining my $40 worth of food! I brought this to the attention of hotel management and they said apparently the hotel lost power for a few hours. I ... read more
Business response:
We appreciate the evaluation of your stay and apologize for the issues that inconvenienced you while our guest. You can be assured these are isolated incidents and do not reflect our usual service or hospitality. We hope you will give us an opportunity to improve your opinion of us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 2,996 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.