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Extended Stay America - Chicago - Romeoville - Bollingbrook
- Hotels
- Romeoville, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
1225 Lakeview Dr., Romeoville, IL, 60446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was incredibly helpful
Business response:
Dear luis, Thank you for the fantastic rating and for posting your review. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay great. We appreciate your feedback and look forward to your next visit to Extended Stay America.Sincerely,Hotel Management
The front desk staff was very friendly and courteous! The room was surprisingly bigger than we expected for 1 queen sized bed. The extra door lock/latch didn’t close all the way, which made me slightly nervous. Parking lot and entryway to hotel needs to better lit. But the hotel is a nice area directly across the street from Lifetime gym. And a Starbucks 5 min down the road if you prefer stronger coffee. For the price, I would consider staying there again.
Business response:
Dear Kim, Thank you for mentioning your pleasant interactions with our staff during your stay with us. They work hard to make each guest’s visit exceptional. We are glad our location was convenient for everything you wanted to do on this visit. We regret the inconvenience due to safety concerns and hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
First off the staff was AMAZING!!! As far as the room, it appeared clean. However, the hotel is long overdue for a makeover so everything looks grimy. The room was stuffy and smelled like smoke. The paint was sliding off the wall in the corners. The carpet looked so bad I was afraid to walk on it bare feet. No amount of cleaning will fix these problems. Update your rooms and stop being cheap.
Business response:
Dear Carmen, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our associate's hospitable service, we apologize for your suite not meeting your expectations and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for the future improvement of our hotel. We ho... read more
Most of the Staff was very very nice and very considerate. Janice needs to be trained to keep her nose in her own business and not be so judgmental. Especially when she doesn’t understand a person’s situation.
Business response:
Dear Bret, We apologize for the issues that impacted your time with us, which differs from the kind of service we aim to provide. We will look into the issues and ensure this does not happen again. Please know we take our guest's feedback seriously and will ensure our service levels increase so our team can provide the care and hospitality you deserve. Once again, thank you for your remarks. We hope we get another opportunity to host you and welcome the opportunity to regain your trust.Sincerely,Hotel Management
It wasnt in the best shape and could have been cleaned better. The bathroom door didnt latch. It was noisy being near the road. It was nice having an elevator and not having to take the stairs to the 3rd floor
Frequently asked questions about Extended Stay America - Chicago - Romeoville - Bollingbrook
How is Extended Stay America - Chicago - Romeoville - Bollingbrook rated?
Extended Stay America - Chicago - Romeoville - Bollingbrook has a 4.3 star rating with 774 reviews.
When is Extended Stay America - Chicago - Romeoville - Bollingbrook open?
Extended Stay America - Chicago - Romeoville - Bollingbrook is open now. It will close tomorrow at 12:00 a.m.