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Extended Stay America - Chicago - Romeoville - Bollingbrook
- Hotels
- Romeoville, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
1225 Lakeview Dr., Romeoville, IL, 60446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room I was in needs the bathroom sink looked at. It kind of looked like mold or rust. Other then that it was very nice
Carper was filthy, sink in bathroom was leaking refrigerator is outdated but was functional. Staff was friendly. At least change the carpets
Business response:
Dear Emmanuel, Thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We appreciate your patience, and we sincerely apologize for the inconvenience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management
The tub had hair in it. I complained about it to the front desk and asked to get my room changed. She said with a very bad attitude " why would I changed your enyire ro for a little hair when I can have someone clean it" I cleaned iy myself.
Business response:
Dear Antinette, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will return so we can make it up to you. Sincerely,Hotel Management
The floors in my room were dirty. I dropped some food and wiped it up. The cloth was disgustingly dirty.
Business response:
Dear Jennifer, we are sorry that we failed to meet your expectations and hope you will accept our apologies for not providing you with the flawless experience you deserve. We appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
I loved the amenities. Full size fridge, mircowave, and stove top. Even though I stay for 1 night, this was nice to have if I have to stay longer.
Business response:
Dear Alberto, we appreciate you taking the time to tell us about your stay and are pleased to read that our hotel provided all the amenities you needed. It was a pleasure hosting your visit, and we look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management
The room was very nice and always the staff definitely recommended
Business response:
Elysia, thank you for being a guest at Extended Stay America. We are thrilled to know you were pleased with our comfortable accommodations and courteous associates. It was a pleasure to host you, and we look forward to your return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Romeoville - Bollingbrook
How is Extended Stay America - Chicago - Romeoville - Bollingbrook rated?
Extended Stay America - Chicago - Romeoville - Bollingbrook has a 4.3 star rating with 814 reviews.
When is Extended Stay America - Chicago - Romeoville - Bollingbrook open?
Extended Stay America - Chicago - Romeoville - Bollingbrook is open now. It will close tomorrow at 12:00 a.m.