Extended Stay America - Chicago - Romeoville - Bollingbrook

Business response:

Dear Zenobia, Thank you for choosing our hotel. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment. We hope your stay was enjoyable. We would love your feedback on whether there is anything we could have done to improve your experience. Thank you again for leaving your rating, and we look forward to your next stay with us. Sincerely,Hotel Management 

Business response:

Dear Kevin, Thank you for being our guest at Extended Stay America and for sharing your review with other travelers. It's excellent you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the area the next time you are in it. Sincerely,Hotel Management 

Business response:

DearSusan, Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered during your stay. It is unacceptable that the bathroom toilet did not work initially and that you faced issues with your room keys and the elevator. We are addressing these concerns with our maintenance team to prevent such occurrences in the future. While we are pleased that our staff could promptly move you to another room, we regret the subsequent challenges you faced. Your feedback is crucial in helping us impro... read more