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Extended Stay America - Chicago - Romeoville - Bollingbrook
- Hotels
- Romeoville, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
1225 Lakeview Dr., Romeoville, IL, 60446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff are nice and helpful and friendly
When we arrived we found the bathroom toilet did not work. We were then moved immediately to another room. Then went to dinner. When we came back our keys did not work on our new room. The following day the elevator did not work.
Business response:
DearSusan, Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered during your stay. It is unacceptable that the bathroom toilet did not work initially and that you faced issues with your room keys and the elevator. We are addressing these concerns with our maintenance team to prevent such occurrences in the future. While we are pleased that our staff could promptly move you to another room, we regret the subsequent challenges you faced. Your feedback is crucial in helping us impro... read more
Noisy traffic area. Limited breakfast. Close to other restaurants.
Business response:
Dear John, Thank you for sharing your experience. We understand that the traffic can be lively in our area, but we're glad you found convenience in our proximity to various dining options. We appreciate your feedback regarding breakfast and will explore ways to enhance our offerings. We hope you had a comfortable stay overall and look forward to welcoming you back for another visit.Sincerely,Hotel Management
Room was clean but property needed work. Also convenient to the interstate. Windows in the room were dirty, the shower head wasn’t very good and even though it seemed like there was some upgrades done inside the hotel is dated. Breakfast is offered but is nothing but a small cart in the lobby with coffee and a few muffins. Probably would not stay here again.
Business response:
Dear Jeremy, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. While we're glad to hear that your room was clean and the location convenient, we regret that the property did not meet your expectations regarding maintenance and amenities. Your comments about the cleanliness of the windows, shower head, and breakfast offerings are noted, and we will work to address these issues. We value your patronage and hope to serve you better in the future. Sincerely,Hotel Management
Great stay and close to many dining options
Business response:
Dear Jeffrey B, Thank you for the kind review. We are pleased everything went great for you during your visit and that our excellent location, near restaurants and many more, made it even better. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management
Lowest cost in the area and the staff is very friendly. Rooms are dated and the floors were dirty
Business response:
Dear Frank, We are pleased to hear that you found our rates competitive and our staff friendly. While we strive to maintain cleanliness, we appreciate your feedback regarding the room's condition. We will ensure our housekeeping team addresses this promptly. Your comfort is important to us, and we value your input as it helps us improve. We hope you will consider staying with us again in the future. Thank you for choosing us for your accommodation needs.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Romeoville - Bollingbrook
How is Extended Stay America - Chicago - Romeoville - Bollingbrook rated?
Extended Stay America - Chicago - Romeoville - Bollingbrook has a 4.3 star rating with 774 reviews.
When is Extended Stay America - Chicago - Romeoville - Bollingbrook open?
Extended Stay America - Chicago - Romeoville - Bollingbrook is open now. It will close tomorrow at 12:00 a.m.